Windows 10: Help me troubleshoot OneDrive sync issues

Help me troubleshoot OneDrive sync issues

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Help me troubleshoot OneDrive sync issues

Hi Iber 2000





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Microsoft 365 wherein you want to know how you can fix your OneDrive sync issues.



Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:



• When did this issue occurred?

• What were the initial troubleshooting steps that you have tried so far?

• Have you already tried the list of troubleshooting on how to fix OneDrive sync issues in this support article link: Fix OneDrive sync problems - Microsoft Support?

• If possible, kindly please provide a screenshot of the problem. In order for us to further investigate about this matter.





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

 

OneDrive Sync Issue

Honestly, I don't understand why you haven't already tried to boot with WinPE or other live disk and manually remove the file? This example using Macrium WinPE boot disk, download Macrium Free and let it create a boot disk for you. Option to create one is shown automatically when you launch Macrium first time:

1. Switch to C: drive
   
2. Change the working folder to your OneDrive folder
   
3. Check that the file has no Read Only (r) and System (s) attributes set. As the file name in your case is quite long, you don't have to type the full name. Use the *.* wildcard to replace any number of characters in file name and any extension, in your case command attrib .849C*.* should be enough
   
4. If r and / or s attributes are shown for the file, remove them with command attrib .849C*.* -r -s
   
5. Check that attributes r & s are removed
   
6. Delete the file with del .849C*.*

(Steps 3 & 5 not necessary; step 3 because removing attributes as in step 4 removes them if set but does no harm if not set, and step 5 because the attrib command works for 100% sure if no error messages are given.)

The file should be removed now. You can test with command dir .849C*.*, it should not be shown anymore.

 

Files not syncing to OneDrive

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues not syncing properly with OneDrive.

I suggest you to refer the troubleshooting steps in the article
Fix OneDrive sync problems and check if it works for you.

For more information, you can check the article to
Sync files with the OneDrive sync client in Windows.

If you are still facing the issue, I suggest you to get in touch with the OneDrive support team.

Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator