Windows 10: Help! My internet connection cuts off when I play certain games

For the past few days, I was just casually playing games in my laptop Most frequent are VALORANT and Asphalt Legends Unite. When suddenly, my internet connection got cut off. I tried to reconnect to the internet yet it will always say "Can't connect to this network". I have to restart my laptop just to reconnect again, yet the problem still persists after I connect and play for no more than 2 minutes, so I had to restart again and it is a burden. This problem won't get affected if I just casually browse the internet such as watching YouTube, searching on Google, joining Discord and etc.Here'

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Internet cuts out completely when playing games

My internet is fine for watching YouTube, surfing the web, and everything else except playing games. When I play games, even single player ones, the internet cuts out entirely to my PC. There are many forum posts with this issue, but for most just resetting the network devices seems to work. This works for me for about an hour, then cuts out again. This is very frustrating, especially when playing something team-oriented or with friends. What could the issue be?

 

MY INTERNET CONNECTION KEEPS CUTTING OUT

Hi Robert,

I appreciate your time, and efforts. Let me help you.

I suggest you run the Internet connections troubleshooter, and check if it helps.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Internet Connections.
• Follow on screen instructions.

Also, suggest you to refer the following Microsoft help article.
Fix Wi-Fi connection issues in Windows - Microsoft Support

Do let us know the result.

Thank you.

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.