Windows 10: Help My laptop powers on but screen is black

Help i have an Asus Zenbook Deluxe UX490UA

and my screen isn’t powering on it’s just black the laptop it self is on power indication makes notification sounds and Capslock sounds but the screen is just black ive had it since 13th of October and have not dropped it once and defintely not spilled any water on it

last it was K was Thursday night ( I’m writing this Saturday night) and have not used it since then I simply closed the lid like usual and left it on charge havent touched it since then and now when I go to use it the screen is just black Please help

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black Screen after update

Hi,

Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

Method 1:

Step 1: Perform Power Drain and check if you are able to access your desktop screen.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
  
• Press and hold the Power button for 30sec.
• Plug the charger/power cord and restart system.

Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

Method 2: Inaccessible Desktop.

If you are unable to access the desktop screen and you are stuck on the
Black Screen, then I would suggest that you refer to the article
Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

Black Screen after loggin into laptop

Hi,

A black screen can sometimes occur if fast startup is enabled. We suggest disabling fast startup by following these steps:

• Click Start.
• Type Control Panel and press Enter.
• Click System and Security.
• Click Power Options.
• Click Choose what the power button does.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes.
• Restart your computer.

Given all the troubleshooting steps that you've already done, if the issue still persists after this, we recommend that you use installation media to reset your computer by following the steps

here. This will remove apps and drivers but lets you keep your personal files.

Let us know if you still get the black screen after following these steps.

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