Windows 10: Help my sis turned off my laptop during wipe

So yesterday my hp laptop that I got from my mum had her account on it I didn’t know the password so I did a wipe and reinstall windows so ones it deleted everything it was about to reinstall windows and my sis thought it turned off so she turned it “on” the screen was blank because the laptop was about to reinstall windows and she actually tuned it off after EVERY SINGLE FILE WAS DELETED now when we try to turn it back on it’s stuck with a blank screen and it won’t do anything it has literally NO files because they were all delete some one please help me

:)

 

W10 wiped my son's laptop

Hi Debbie,

It is possible that your son is unable to open his laptop while updating due to a corrupted or incomplete installation. To assist you better, we'd like to gather more information:

• Is your son, getting an error message when he tried to turn on his laptop?
• When he tried to open his laptop, are you able to check if the power light stays on?
• Are you seeing black screen/blank screen when you tried to turn on his laptop?
• What troubleshooting steps has your son done so far to resolve it?

Meanwhile, if you're seeing a blank screen/black screen, we suggest that you follow the steps in this
article on how to troubleshoot black screen errors. You can choose which best describes your issue.

Keep us posted if you need additional help.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

sis files

Does this problem happen with ALL sis files, or just this particular one? It seems possible that you do have a corrupt sis file. I would try these steps:



1) Reboot the phone and try installing again.

2) Download the sis file again, and before installing, compare the file size to the firs file, and to any size information listed on the web page.

3) Download the file from a different site.

4) If all else fails, test a completely different sis installer.



Hopefully you will find a simple explanation to this problem.