Windows 10: Help, my windows 8.1 pc turns off automatically when plugged in, it work in battery but...

It is a 2015 model hp i3-5010u with 4gb ram and 1 tb hdd

:)

 

Plugged in but battery does not charge

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

my battery isnt working.

Hi Abaan,

Thank you for posting the query on Microsoft Community.

A simple way to check the integrity of the battery is to remove it entirely and try plugging in the laptop. If the laptop powers on properly, the problem was likely a bum battery.

To guide you in the right direction, we want to know:

• 
  What is the make and model of the laptop?
  

Follow the steps below and check if that helps.

1. Press Windows + I

2.Go to personalization.

3. Under Notification and Icon

4.Click on Turn System Icon on or off

5.Check if Power Icon is turn on If turned on, turn it off and turn back on and check.

I would also suggest you to refer this link for battery frequently asked questions:

Windows help & learning

Keep us posted if you face any issues on Windows in future. We will be glad to help you

 

battery plugged in not charging

To resolve this issue, please follow these steps:

• Unplug Laptop
• Remove the Battery
• Plug in Laptop and turn on the laptop
• Go to Control Panel - Devices and uninstall all instances of Microsoft ACPI Compliant Control Method Battery
• Shut down Laptop and unplug it
• Insert Battery and plug in the laptop
• Start the Laptop

Hopefully this will work for you, please let us know!