Windows 10: Help needed for Microsoft laptop keyboard

My Microsoft laptop has been updated to the latest Windows update version. The keyboard, however, isn't working. When I replaced it with my colleague's keyboard, my colleague's keyboard works with my Microsoft laptop. I also renewed a 3-year warranty, but do not know if it covers my keyboard. Who can I approach for help for hardware warranty? Can I get my keyboard replaced?

:)

 

Disabling laptop keyboard

Hi,

Thank you for posting your query in Microsoft Community.

As per the description. Let me help you in resolving the issue.

I suggest you follow the steps below and check if that helps:

• Press Windows + X and select
  Device Manager from the list.
• Find Keyboards in the list of devices and click the arrow to expand it.
  
• Right-click on the internal keyboard and click Disable. If there is no Disable option listed, click
  Uninstall.
• Click File>Exit. Your laptop’s internal keyboard should now be disabled.

Note: If you had to choose Uninstall instead of Disable in step 4, the keyboard will be automatically detected and re-installed if you ever have the Device Manager scan for new hardware for some reason. If that happens you’ll need to repeat this procedure
in order to uninstall it again.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

Problem:

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the
   Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!

Failed solutions:

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
3. Yes, I tried the troubleshooter.
4. Yes, I checked
   the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."

Questions:

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?

Screenshots:

1. "No supported device detected"
   
   
   
   
   
2. "The best drivers are already installed"
   
   
   
   
   
   
   
   
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"
   
   
   
   
   

 

Windows 10 Laptop Keyboard Keys Acting Strange

Hi,

I realize that you are facing issues with the keyboard on your PC. I will try to help you with this issue.

Suggest you to plug in an external keyboard to the laptop to check if that helps.

Further you may also use the onscreen keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.