Windows 10: HELP: NEW ACER SPIN3 screen is black with cursor visible, fan is working but I can not...

PLease help. I have a new ACER Spin 3, 8GB, Windows 11, i12... I have not even used it yet...Trying to update its Windows software the screen has been black for 15 hours January 29 to January 30, 2023 with only the cursor being visible.Not one key or an attempt to just shut off the computer wotks. The heater and fan go on and off...Is it just updating or is there a bug? product: laptopname: acer Spin 3model: N22Q1number SKU: SP514-51N / SP314-55

:)

 

BLACK SCREEN WITH CURSOR ON NEW ACER PC

Hi Mich,

Welcome to Microsoft Community.

Sorry to know that you are unable start Windows 10 as it is stuck with Black screen and cursor. I will certainly help you.

This issue might occur if the display drivers goes corrupted or the startup files are damaged.

I suggest you to follow the steps recommended by Amit Kumar on September 24, 2015
on similar issue from the following link and check if it resolves the issue.

Redirecting

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

Thank you.

 

BLACK SCREEN WITH CURSOR ON NEW ACER PC

I recently purchased a new Laptop Acer Aspire V3 and PC World pre installed Windows 10 on it. But it now keeps coming up with a black screen and showing the cursor. Do I take my PC back or is there an easy solution to this that I can do myself?

 

Black Screen With Cursor PLEASE HELP


THIS PROBLEM HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10.

Below is a Microsoft Knoledge Base entry from April of this year.

httpw://support.microsoft.com/en-us/kb/3055414

"The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
Symptoms

When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
Workaround

If you are experiencing this issue, follow these steps to sign into Windows:

At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.