Windows 10: help. no audio driver!

i am wondering if anyone can help me? i got my son a gaming pc around 4 years ago and the sound has never worked. ive done the trouble shooting and there doesnt seem to be any audio driver on the device? can anyone tell me how i can resolve this issue? anmy help would be very much appreciated

:)

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

Audio not working! Need Help!!

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concerned. Let me help you to fix the issue.



Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on Next button.
  

Method 2.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

If the above methods did not help to fix the issue, try the below method.

Method 3.

I suggest you to go to the below link, select appropriate Windows operating system and download the audio driver and install same.

ASUS Global



Hope this helps. Let us know the result.

 

Audio breaks down after updating the audio drivers on Windows 10

Hello Thomas,

As you are facing issues with accessing the audio sounds after updating the audio driver, we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What is the make and model of your device?
• Is this issue confined to accessing sounds from any specific video on your device?

This issue might have occurred due audio driver issues. Let us try the below troubleshooting steps and check if it helps.

Step 1: Rollback the audio drivers to previous version as the issue persists after updating the driver and check if it helps.

Press Windows + X keys from the keyboard, click on
Device Manager, expand the audio driver, right click on the driver, select
Properties. Under Drivers tab click on
Rollback Driver (If enabled)

Step 2: Fix the driver issues.

Press Windows + X keys from the keyboard, click on
Device Manager and on Scan for hardware changes.

Step 3: I suggest you to refer to the Microsoft help article about sound issues and check if it helps.

Fix sound problems

Hope it helps. Update us if you are still facing issues with accessing the audio, we will be happy to help you.

Thank you.