Windows 10: Help! Possible Scam

Discus and support Help! Possible Scam in Windows 10 Software and Apps to solve the problem; All of a sudden, my computer started beeping loudly and horrible things were popping up on my screen. An announcement popped up that said to call... Discussion in 'Windows 10 Software and Apps' started by Rosa Rodriguez2, Mar 26, 2025.

  1. ROSA RODRIGUEZ2
    Rosa Rodriguez2 Win User

    Help! Possible Scam


    All of a sudden, my computer started beeping loudly and horrible things were popping up on my screen. An announcement popped up that said to call 866-928-0976. I called in a panic. I spoke to a Scarlett Grace saying she was with Microsoft and gave me her ID Ms0039. She fixed the problem and then transferred me to Federal Trade Commission and gave me the following code: FDC 1-008-SMR 0226. They told me not to touch my computer for 48 hours. My daughter told me this was a scam. What do I do now??? Who should I contact?

    :)
     
    Rosa Rodriguez2, Mar 26, 2025
    #1
  2. SHARIEF K
    Sharief K Win User

    Possible scam?

    Hi Thomas,

    I can understand the situation you are going through. To help you further, we need the following information.

    • Which Microsoft website have you visited?
    • What is the phone number that you have contacted?
    • What is the make and model of the computer?

    I suggest you to refer to the links for more information on possible scams.

    Avoid scams that use the Microsoft name fraudulently

    Microsoft security help and learning

    HOW TO: Report the Microsoft phone scam

    http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

    @ bhringer, thank you for bringing this to our notice.

    Please get back to us with the above information.
     
    Sharief K, Mar 26, 2025
    #2
  3. SMEED
    Smeed Win User
    Smeed, Mar 26, 2025
    #3
  4. JSSSSSSSSS
    Jsssssssss Win User

    Help! Possible Scam

    Possible virus or scam

    As already mentioned:

    All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

    Please read:
    Beware of Phony Tech Support Scams

    Normally you just close your browser:
    https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

    11 Fast Ways to Open Task Manager in Windows 10, 11, and 8

    You might want to run a quick scan with your Anti-Virus program.

    In case you keep on getting these fake alerts:

    Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

    Suggestion to read:


    You might want to report this to Microsoft (but you don't have to):
    http://support.microsoft.com/reportascam

    and you might want to watch:

    Fake Tech Support Scams – video from the MS Digital Crimes Unit

     
    Jsssssssss, Mar 26, 2025
    #4
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Help! Possible Scam

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