Windows 10: Help Ransomware - directing me to call "Windows Defener Security Center" - how do I remove...

Customer Support - I was trying to do to Truila.com and now I have ransomware - how do I remove this from a laptop?

:)

 

windows security wont help with ransomware protection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing while setting up the
Ransomware protection feature on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
• What is the make and model of the PC?

• Do you have any non-Microsoft Antivirus/security program installed?
  
• Is OneDrive installed on the PC?
  

In this scenario, if OneDrive is missing, we can try the following steps and check.

1. Download and install
   OneDrive.
   
2. Once OneDrive is installed, then sign in with your Microsoft account.
   
3. Then Press Windows + I key and select Updates & Security.
   
4. Click on Windows Security from the left pane.
   
5. Click on Virus & threat protection.
   
6. Scroll down and check if you still have the Setup OneDrive button.
   
7. Click on Manage ransomware protection link and you will see your Microsoft Account under OneDrive.
   

You may also refer these articles for more information:

Microsoft Defender
Antivirus in the Windows Security app

Stopping ransomware
where it counts: Protecting your data with Controlled folder access



Regards,



Aditya Roy

Microsoft Community – Moderator

 

I have been infected with Ransomware

Oh.

I see that a Community Moderator converted your thread from a Discussion to a Question.

Do you have a question?

It is not quite clear (to me at least) why you've created this thread....

In case that you do indeed have a problem with ransomware:

It would be helpful if you would describe your problem more precisely, see:
Suggestions for asking a question on help forums

Without knowing more details, suggestion to read/do:

Try to identify with what Ransomware you're dealing here:
https://id-ransomware.malwarehunterteam.com/index.php

and read/follow this guide:
How to remove ransomware the right way: A step-by-step guide

Also: See the pinned threads here:
https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/

Might be the best to get free expert help in above mentioned bleepingcomputer forum....

=======================

Also suggestion to read:

• Ransomware Avoidance
  
• Best Practices for Safe Computing - Prevention of Malware Infection
  

 

.DOCM Ransomware

Some more helpful links....

• ID Ransomware
• https://support.emsisoft.com/topic/29386-first-steps-when-dealing-with-ransomware/
• How to remove ransomware the right way: A step-by-step guide (Updated for 2019)