Windows 10: Help required with various display issues while using Windows 11

Recently last few weeks, I am getting weird things happening on my display when using Windows 11. Notification or menu dialogs remain on the screen which cannot be selected, or some text disappears when my mouse moves over text OR the text scrolls while using Office365 within a browser. IF I restart Windows Explorer service it temporarily fixes the issue. I regularly update to latest Windows and Nvidia Drivers as required. PC Specs CPU-i7-9700K RAM 64Gb Graphics Card: RTX2070 8Gb RAM Driver: 31.0.15.3742 Windows 11: 10.0.22621 Build 22621

:)

 

Display Issue Please Help

Hi Ahmed,



Thank you for posting your query in Microsoft Community. We appreciate your interest on Windows 10.

I understand the inconvenience you are facing while scrolling down. We are glad to help you.



To serve you better, let me know this:

What exactly happens when you shut down the computer?



I would suggest you to try the following steps and check:

Step 1: Update the Display driver. Please follow the steps given below to update the display driver.

• Click Start and go to Run.
• In the Run prompt, type devmgmt.msc and then click
  OK.
• Device Manager will open.
• In Device Manager expand Display adapters.
• Right-click the display driver and click Update Driver Software.
• Select Search Automatically for Updated Driver Software.

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• Open Device Manager.
• Expand Display adapters.
• Right-click the display card driver and click
  Uninstall.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.



Hope this is helpful. Feel free to contact us for further queries. We will be happy to assist.



Regards,

Jenith

 

Windows 10 Login Screen not respecting primary display. Identity Issues?

Hi,



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Press Windows +X.
  
• 
  Select Control panel.
  
• 
  Click on Display.
  
• 
  Select Change display settings at top left corner.
  
• 
  Click on Identify then you will be able to check the primary display.
  

Keep us posted on this issue so that we can assist you better.

 

Windows 11 multiple display connection failure due to HDCP Restrictions.

Hi Chandana Gurunath Rao,

Welcome to Microsoft Community.

Here are a few suggestions to help you troubleshoot and potentially resolve the issue:

1. Update Display Drivers: Ensure that you have the latest display drivers installed for your Acer laptop. Visit the Acer support website or the website of the graphics card manufacturer (e.g., Intel or NVIDIA) to download and install the most up-to-date drivers compatible with Windows 11.
   
2. Update Firmware: Check if there are any firmware updates available for your USB-C to Dual HDMI Adapter. Visit the manufacturer's website for the adapter and download any available firmware updates. Updating the firmware may help resolve compatibility issues.
   
3. Disable HDCP: Temporarily disabling HDCP might help determine if it's causing the issue. To do this, follow these steps:
   
   • Right-click on the desktop and select "Display settings."
     
   • Scroll down to the "Advanced display settings" section and click on "Display adapter properties for Display X" (where X represents the secondary display).
     
   • In the properties window, navigate to the "Monitor" tab.
     
   • Uncheck the box that says "Hide modes that this monitor cannot display."
     
   • Click "Apply" and then "OK" to save the changes.
     
   • Repeat these steps for each secondary display.
     
   Disabling HDCP may allow you to browse websites without the secondary displays turning off. However, keep in mind that HDCP is an important content protection feature, and disabling it may prevent you from accessing certain content that requires HDCP.
   
4. Check USB-C Adapter Compatibility: Verify that the USB-C to Dual HDMI Adapter you're using is compatible with Windows 11 and supports HDCP. Check the manufacturer's website or contact their support for any known compatibility issues or firmware updates specific to Windows 11.
   
5. Contact Support: If the issue persists, it's recommended to reach out to the support channels of both Acer and the manufacturer of the USB-C adapter. They can provide more specific guidance or potential solutions based on your laptop model and the adapter you're using.
   

It's worth noting that compatibility issues can sometimes arise due to a combination of hardware, drivers, and software updates. Hopefully, one of these suggestions will help you resolve the issue or at least narrow down the potential causes.

Please feel free to let me know if you have any questions.

Kind regards,

Manson | Microsoft Community Support Specialist