Windows 10: Help Resolving PC Crashes/Restarts When TV is Powered On

I recently connected my PC which has been running without issue for over a year to my TV via HDMI and I am now noticing that it will crash and restart when the TV is powered on*. I have looked at the minidump files and see that there are commonalities, but I cannot determine what exactly is causing the crashes and restarts. *Steps to reproduce works ~75% of the time: PC is on and TV is on Power off TV Wait for 5+ minutes Turn on TV Switch to PC input PC output is visible on TV for about 2 seconds PC reboots no BSOD Can someone please take a look at the dump files and offer guidance? D

:)

 

Windows 10 crashed and restarting repeatedly

Hi,


Thank you for posting your query in Microsoft Community and for your interest on Windows 10.

I understand your concern and inconvenience. We are glad to help you.

• What is the make and model of the pc?

• What are the troubleshooting steps you have already tried?

I would suggest you to unplug all external devices connected to the pc and restart the pc to check if you are able to get to the desktop screen.


Ensure to plug in the power cord to the socket and check if you are able to get to the desktop screen.

After getting to the desktop screen, ensure to install any pending updates and also update all device drivers from Device Manager. Once this is done restart the computer to check the status.

Hope the issue will be resolved. Do contact us for further queries. We will be happy to assist you.

Thank you.

 

pc wont come out of sleep mode must restart

Hi,

I suggest that you run the Power troubleshooter and check. Follow the steps :

• Click on Windows logo
• Type Troubleshooting
• Under System and Security Click Power usage
• Let the troubleshooter run.

If the above method does not help resolve the issue, then try the below :

• Click on Windows logo
• Type Power Options.
• Click Create a Power Plan
• Create a new Power plan and check

 

how to resolve: Your PC ran into a problem and needs to restart.

• Which version of Windows are you using?
  • Windows 10 – 64 bit
• What is the make and model of your device?
  • Dell Precision M4800
• Did you make any changes prior to the issue?
  • Only the ones identified in case: ****Remove case number for privacy purposes.****
• What troubleshooting steps have you done so far?
  • None – I just let it reboot (loosing some files that were not save when crashed)

As an initial troubleshooting, we suggest that you follow the steps provided in this article:
Troubleshoot blue screen errors. The article consists of useful troubleshooting guide that
will help your resolve blue screen issues.

Let us know the result so we can provide you further assistance.

Since this is subject to the previous case, I elect not to follow any of the steps above, unless guided by a Level 2 that is assigned to this case.
We can do a direct connect section to work on it (mostly Microsoft) together.

***Personal information deleted by the moderator. Please see the
Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***