Windows 10: Help Stopping Microsoft Store Malware Download?

HelloLast saturday evening I noticed my computer was suddenly running slow, so I did a quick scan with Malware bytes. It discovered a trojan which I quarantined and deleted. After that I performed a second more thorough scan when Malware bites found these 4 more viruses shown in picture below:After this I immediately unplugged my internet and changed all of my google & email passowrds with my phone. Unfortunately, I was unable to do the same with Microsoft because the email confirmation code is not coming through. Even though my gmail is still assigned to it.I have not run any suspicious p

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Windows 10 Apps from the store wont download

Hi Sumon,

Sorry for the delay in response.

• Do you face this issue only with these apps?
• Did you try downloading other apps?
• Did you try stopping these apps and then downloading it again?

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search
  box and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

If the steps don't work try these steps:

Try to reset the Windows store and check.

• Press Win + R on the keyboard to open run Window.
• Type wsreset.exe to reset the Windows store cache.

Hope this information helps.

 

Nothing ever downloads and installs on Microsoft Store.

Uninstall third-party firewall and antivirus software.

Completely Uninstall Avast software using aswClear.exe:

1. Download aswClear.exe on to your desktop
2. Start Windows in Safe Mode
3. Open (execute) the uninstall utility
4. If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
5. Click REMOVE
6. Restart your computer

Reset Windows Firewall to find out if the problem resolves.


Sometimes you might be able to fix the problem with Windows Store simply by resetting Windows Update services. Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

1. When Command Prompt starts, run the following commands:
   • net stop wuauserv
   • net stop bits
   • rename c:\windows\SoftwareDistribution SoftwareDistribution.old
   • net start wuauserv
   • net start bits

After doing that, try to start Windows Store again and check if the problem with Windows Store games is still there.




To reset the Microsoft Store app in Windows 10, do the following.

• Open Settings.
• Go to Apps -> Apps & features.
• On the right side, look for Microsoft Store and click it.
• The advanced options link will appear. Click it.
• On the next page, click on the Reset button to reset Microsoft Store to default settings.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.


Install the latest updates.


Log out of Microsoft Store, according to users, if you’re having issues while downloading Microsoft Store games, you might want to try logging out and logging back in.


Start Microsoft Store.
Click the user icon in the top right corner and select your account.
Can't download from Microsoft Store Windows 10
Click the Sign out button.
Windows 10 Store not downloading apps
Select the user icon and choose Sign in from the menu.
Can't install apps from Windows Store
Select your account from the list and click Continue.
Windows Store stuck on downloading
Enter your password and you’ll be signed in to Microsoft Store again.

After making these changes, check if the problem with Windows Store games is resolved.



If nothing works create new user account to check problem resolves.

 

Downloading is Slow from Store.

Hi Mihir,

Thank you for posting your query in Microsoft Community.

From the description, I understand that Windows store downloads slowly.

Step 1:

I suggest you to clear Windows Store cache and check if it helps.

Follow the steps below:

• Press Windows logo key + R.
• Type wsreset.exe on Run window and press enter.
• Check if issue persists.

You may try the following steps and check:



Step 2:

Try to run the sfc scan and check if the Windows store downloads faster:

Run a System File Checker (SFC) scan to check for any file corruption.
SFC scan will scan for corrupt system files on the computer and repair them.

• Press Windows key + X, click
  Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  sfc /scannow

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we’ll be glad to assist you.