Windows 10: Help! The mircosoft store has the wrong location

When I try to buy a product on the Microsoft store, I cant because I am Canadian and the payment window thinks I'm from the U.S. and the drop down menu to change it is gray and locked in the U.S. But my account says I'm from Canada how do I fix this?

:)

 

my location on maps app is wrong.

Hi Don,

I suggest you to follow the below methods and check if it helps.

Kindly follow the below steps and check if it helps.

• Type Location privacy settings in search bar
  and click on Location privacy settings.
• Here you can enable/disable the Location.
• You may try to Enable/Disable the Maps app to use the
  location or not from the apps list.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

cortana , wrong location

Hi,

Thank you for the response and keeping the status updated.

I suggest you to follow the methods below and check if that helps.

Method 1

Firstly, I suggest you to check the region settings. Refer to the steps below:

• Press Windows key +W.
• Type Region & click on Region & language settings.
• Check if the region selected in correct.

Method 2

Turn off and on the Location settings. Refer to the steps below:

• Press Windows key + W.
• Type Location and click on Location settings.
• Turn Off and then turn the location On and check if issue persists.

Method 3

Ensure that Date and Time set correctly and check the issue status.

• Press Windows key + W and type Date and Time.
• Select Set Date and Time.
• Click on Change Date and Time Button to change date and time.
• Click on Change Time Zone button to change Time Zone
• Save the changes and check the issue status.

Method 4

Synchronize their system clock with Internet Time and check if it helps.

• Click the Date and Time display on the Task bar followed by Change date and time settings.
• Click on Internet time tab.
• In the Internet Time Settings window, mark the check box with label as Synchronize with an internet time server and specify the server name.
• Save the changes by clicking on Ok.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

help..app store not working

Hi,

I understand the inconvenience you are facing. Let me help you in resolving the issue.

As of now, I would suggest that you run the inbuilt Windows App Troubleshooter and check. To do so follow the steps mentioned below:

• 
  On the search bar, type “Troubleshoot”
  and press Enter.
  
• 
  Then click on the “View All” option located on the left menu pane.
  
• 
  Then locate “Windows Store App”, click on it and run the troubleshooter.
  

Please get back to us with the above information in order to assist you accordingly.