Windows 10: Help to Decrypt the "D" Drive without recovery Key

Team,


I am writing to you to check to get a possible resolution on an existing case with Microsoft O365 & Windows Tech Team. I am not getting a possible solution. Hence, I am writing here to check if anyone in the broader arena can help me to come out from this difficult situation.



Let me summarize the issue here:

• My system no boot issue started on 16th of Aug’2020 when an Office 365 Tech Team member trying to help me with the upgradation of E1 to E3 and in the process he deleted some registry files.
• System got irresponsive and on force restart, the system showing an error Stop Code: Critical Process Died.
• Please note that Office 365 Tech Team member not taken the back up of my registry before did the Registry Edits. This major software changes triggers the bit locker
• Further many trouble shoots were tried by various Office 365 Tech Team members.
• With the help of Office 365 Tech Team member, we talk to Windows Tech Team and they suggested to perform the BIOS downgrade to solve this issue.
• I contacted Dell and perform BIOS downgrade downgraded BIOS to 2.6.1. on 23rd August 2020. Still system shows the error Stop Code: Critical Process Died.
• Further, connected in conference with Office 365 Tech Team, Windows Tech Team and Dell Tech Team. No solution to bring back to the boot situation. Finally decided to re-install the Operating System.
• Reinstallation was successful deleting my complete data in the C Drive.
• When trying to access the "D" drive, it's showing encrypted.
• 
  When clicking the “D” Drive, its asking for Recovery Key. We don’t have the key.
  
  
• 
  Screen showing “No Bit Locker Key” found under the Device Management of Microsoft. To recover the bitlocker key, tried with basic CMDs on bitlocker which is not supporting & proceeded with Intune MDM to recover the key. So went ahead & created, assigned the trial EMS license. Implemented Intune to O365 tenant and enrolled the laptop for Intune. Enrolment is successful but no key recovered from device management since the response found as "No Bitlocker Recovery Key Found for this Device".
  

Now anyone has a solution for me? Can anyhow help me to access my "D" Drive?


Thanks & Regards,

Dipil

+91-9538252522

*** Email address is removed for privacy ***

:)

 

Not enough space on Recovery (D drive.

Hi,



Thank you for writing to Microsoft Community Forums.

Please help me with the following:

1. What is the make and model number of your Computer?
   

Please note that recovery "D" is a partition on the hard drive which contains the image of the Operating system. You can use it to restore the computer back to factory settings. You should not attempt to store files in it.
If you have any data saved on the D drive, I would suggest you to move it to an external drive and to free up some space, you can follow the steps provided in the article:
Free up drive space in Windows 10.



If you are using a HP computer, then you can refer to this article:
HP and Compaq Desktop PCs - What is the Recovery (D Hard Drive?



Hope this helps.

Let us know if you got the help you needed by clicking on Yes or No.

 

Issues with entering recovery key for safe mode

Hello,

Apology for the delay in response.

What is the make and model of your device?

Did you tried using function keys(F1-F10) to enter BitLocker recovery key?

Did you tried using some other external keyboard?

Suggest you to disable the Bit locker Drive Encryption to see if it helps. You can follow the below mentioned steps and check if it helps

To turn off BitLocker Drive Encryption:

• 
  Click Start, type Manage BitLocker and select same from the list.
  
• 
  Under BitLocker Drive Encryption, find the drive on which you want BitLocker Drive Encryption turned off(I.e. In this case you system drive), and click
  Turn Off BitLocker.
  
• 
  A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
  Decrypt the drive to continue and turn off BitLocker on the drive.
  

Once done, try to check if you're able to boot into Safe Mode successfully.

Keep us posted for any concerns with windows, we're glad to assist you.

 

Seagate External Hard drive Decryption - Key you have entered is incorrect

My Seagate Expansion Portable Drive (1 TB) was encrypted in Microsoft Windows 10. When I tried to decrypt it and removed password, Initially, it was removed. but when i plugged it in again in PC, it started asking for password / recovery key. I am using
the same key which was set as before but the response is, "Key you have entered is incorrect" even upon using the recovery key, it say recovery key doesn't match this drive.

Please advise, how to decrypt or access the data.

***Original Title: Seagate External Hard drive Decryption***