Windows 10: Help!!! Volume buttons not working and instead it goes into a new tab

submitted by /u/ibitzz2
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:)

 

Volume buttons won't work

Hello Aaron,

• Are you referring to the volume key on the keyboard?
• What is the make and model of the laptop?
• Have you installed all the latest drivers?

If not I suggest you to go to the manufacturer website and install the latest keyboard drivers and check if that helps, post that suggest you to run the hardware troubleshooter and check for the issue.
The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

• Type Troubleshooting in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Hardware and Devices”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Let us know how it goes, we'll be glad to assist.

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.

 

Headphones' Microphone Volume Under the "Levels" Tab Disappeared

We suggest that you check the following steps on how to raise the mic volume:

• Check the Speaker icon on the system tray. Right click on it and choose "Recording Devices" menu.
  
• This will show Sound window. Go to Recording tab of Sound window, you will notice the microphone which is active that has a green check mark. Right click on the active microphone and select "Properties".
  
• You will now see Microphone Properties window. Go to the
  Levels tab and you will now see Microphone and
  Microphone Boost. You can use the sliders to modify your volume settings. Click
  OK button to save changes.

Let us know how it works so we can further assist you.