Windows 10: Help with a virus

Hi everyone,
So here is my issue, I installed some software but it turned out to be a fake version of that software. It installed a ton of bloat and popups and all of that. When ever I uninstalled the software it would reinstall itself and it was a huge mess. I was able to get rid of all the software and all the files it put on using MacAfee and everything seemed to be fine.

Now I have found an issue that I cant seem to solve. When browsing the internet, sometimes when I click a completely legit link it will take me to a spyware like website with fake error messages and things like that. I ran a full scan with MacAfee and it said no threats were found. I also tried the windows Malicious Software Removal tool but that found no issues as well.

I know the right thing to do would be to reinstall the OS but I'm using this with Bootcamp on my mac and bootcamp is very hit or miss when trying to install windows. It took me 2 days to manage to get windows installed on it. My next issue is that several games are installed that take up a lot of space and hours to install (GTA V 60GB, GTA IV 30GB, other games as well) and I also have a lot of personal data on there. I am hoping that this can be solved without reinstalling the OS.

:)

 

how to write a letter on Windows 10

how do I proceed to type a letter and make a copy

 

Help With Virus

You're welcome.

 

Four tools you might want to give a try with to find the malware:

First, run RKill, which will attempt to stop any malware processes currently running. Do NOT reboot after running this.

There is always the possibility that one of those infections installed a rootkit. Start with TDSSKiller to rule out that possibility.



Note When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

Malwarebytes (the free version). D/L, uncheck the "start free pro trial" at the end of the installation. Do a full system scan, check anything it finds & allow it to move it to quarantine. A reboot may be required. If later you wish to buy the pro version, that features auto updates & active background scanning.

AdwCleaner is good at ferreting out adware.

Hope these programs help you find the culprit.

 

Try ....ESET ONLINE SCANNER....I ran Microsoft Online Scanner and Malwarebytes Scanner...but it was the best
It's found more infections than Dr Schweitzer....
And eliminated them!!!*Smile

 

Malwarebytes (the free version). D/L, uncheck the "start free pro trial" at the end of the installation. Do a full system scan, check anything it finds & allow it to move it to quarantine. A reboot may be required. If later you wish to buy the pro version, that features auto updates & active background scanning.

AdwCleaner is good at ferreting out adware.

Hope these programs help you find the culprit.
Gave all those a try and they removed a lot of malicious files but in the end I was still getting redirected to suspicious sites. And eventually I got a blue screen. I backed up my stuff and I'm currently trying to reinstall windows but of course it is taking hours so far because Boot Camp does not work very well at all

 

Thanks for your suggestion, unfortunately I blue screened and had to reinstall windows.

 

Was there a phone # in the BSOD?

 

Unfortunately, some malware nowadays damages the OS files to a point that you have no choice but to do a reinstall. I'm sorry to hear you were unable to clean the infection.

In the future, there are 2 options you may want to consider. You can do a Repair Install, or make a system image.

Keeping the system image on a external hard drive that is not always connected to the PC/laptop is a good way to safeguard it & be sure to make images of the system on a regular basis. If disaster should strike down the road, you can restore everything to how it was at the time the system image was made.

System Image - Create in Windows 10 - Windows 10 Forums

Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

 

Do yourself a favor try these free tools to add to your arsenal, ghostery plugin for your browser blocks all the nasties along with adds, and trackers. Also malwarebytes anti exploit and best of luck with it next time sorry you lost it to a virus.

 

WARNING:

Latest AdwCleaner 5.003 doesn't WORK AT ALL. It will give you an error message when trying to clean and it will shut down itself.

Another option is ZHPCleaneer by Nicolas Coolman

BUT check thoroughly the log after scanning. Sometimes not everything it wants to delete are actually malware. You can untick those items you don't want to be removed though.

I usually use several programs of this type when cleaning malware: AdwCleaner, ZHPCleaner, Malwarebytes, RogueKiller...
It's safer to run several of them.

 

I made a cloned backup of the drive with minitool partition wizard, they call it a copy, so I dont have a snapshot, I have a drive with an OS, just plug it in and it works, nothing to restore.

Why do people use a system image, if you can just make a clone?

 

It's more convenient to move around and handle, and system images are usually compressed so they'll take up less space.