Windows 10: Help with diagnosing my BSOD

Hello,

I have a new-ish (October 2018) Acer Nitro 5 laptop, 8gb ram, 256gb SSD, and it just blue-screened. Despite having minidumps enabled, no minidump was created. The error on the screen was "MEMORY_MANAGEMENT." Memory Diagnostic, CHKDSK, and SFC all yielded no errors. The event viewer result is pasted below.


- Provider



[ Name] Microsoft-Windows-Kernel-Power



[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}




EventID 41




Version 6




Level 1




Task 63




Opcode 0




Keywords 0x8000400000000002



- TimeCreated



[ SystemTime] 2019-01-06T22:49:05.738804600Z




EventRecordID 12937




Correlation



- Execution



[ ProcessID] 4



[ ThreadID] 8




Channel System




Computer LAPTOP-EEMUAD46



- Security



[ UserID] S-1-5-18
- EventData


BugcheckCode 26


BugcheckParameter1 0x3f


BugcheckParameter2 0x0


BugcheckParameter3 0x0


BugcheckParameter4 0x0


SleepInProgress 0


PowerButtonTimestamp 0


BootAppStatus 0


Checkpoint 0


ConnectedStandbyInProgress false


SystemSleepTransitionsToOn 30


CsEntryScenarioInstanceId 0


BugcheckInfoFromEFI true


CheckpointStatus 0

:)

 

Diagnosing BSOD Win10

Hi Mouhy,

For us to isolate your Windows 10 performance issue, we need the following information:

• Were there any changes made on your computer prior to the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
  

Normally, this issue happens due to an unexpected shut down or restart. We suggest that you try the troubleshooting steps in this
link.

We look forward to your response.

 

Help with diagnosing BSoD

Hi Gabi,

To better assist you diagnosing this BSOD issue, please send us a screenshot of the 3 minidump files that you shared using Dropbox.

Looking forward for your reply so we can provide the best solution for you.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks