Windows 10: Help with iPhone videos not importing to Photos app

Hi.I need help troubleshooting why my videos taken from my iPhone all of a sudden won't upload to the Photos app. The photos will transfer but not the videos. I had no issues for a year, and all of a sudden it doesn't. I have Windows 10, and the error message is "Something went wrong." I've tried restarting, ending the task on Photos app, and tried three different cables along with trying to *repair the app in settings.Please help and thank you!

:)

 

Error Importing iPhone Photos & Videos from iPhone 11

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• What is the app/program are you using to import the photos?
• Did you try different USB cable to connect the iPhone?
• Does it happens on all the USB port on the PC?
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using Photos app to import the pictures and videos.



Step 1: Reinstall the driver.

1. Connect your iPhone to the PC
   
2. Press Windows + X key and selectDevice Manager
   from the context menu.
   
3. Spot and expand the “iPhone Device
   ”.
   
4. Right click on the driver and select “Uninstall”
   
5. Check the box beside “Delete the driver software for this device”
   
6. Click Ok.
   
7. Click on the Action tab of
   Device manager, select “Scan for Hardware changes” option.
   
8. This will cause the device driver to be reinstalled. Once the driver is installed, restart the PC and check.
   

Step 2: Reset Photos App

1. Press Windows + I key to open Windows Settings.
2. Click on Apps and select Apps & feature from the left pane.
3. Scroll and look for the Photos app.
4. Select the app and click on Advanced option.
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 3:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
2. Copy and paste this command, then press enter: Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
3. Close the PowerShell command and restart the PC.
4. Reinstall the Photos app from
   Microsoft Store and check.

Step 4: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



Regards,



Aditya Roy

Microsoft Community – Moderator

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Photos app doesn't import photos from Iphone

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to import the pictures from your Iphone to the PC using photos app. We appreciate your effort in troubleshooting the issue and providing us a detailed information about it.

In this scenario we would suggest you to perform these steps and check if that help to fix the issue.

1. Open Settings on iPhone
   
2. Check for Transfer to MAC or PC option
   
3. Under Transfer to MAC or PC, mark the ‘Keep Originals’
   
4. Disconnect and Re-connect the device
   
5. Try to import again.

If the above steps doesn’t fix the issue, then try this work around and let us know the status.

1. Connect your Iphone to the PC via USB.
2. Then open File Explorer and go to
   This PC. Double click on the Iphone Drive and click on
   Internal Storage.
   
3. Then navigate to DCIM and select the pictures that you want to import.
   
4. Copy and paste them in the Pictures folder of the PC (Create a folder inside the Picture folder).

You can also refer these article as additional information:

Import photos and videos from phone to PC

Transfer photos and videos from your iPhone, iPad, or iPod touch

Meanwhile, we would also like you submit a feedback of this issue in the

Feedback Hub, which gives our developer team the opportunity to research on this and provide a resolution to get the issue fix.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator