Windows 10: help with possible scam

Discus and support help with possible scam in AntiVirus, Firewalls and System Security to solve the problem; I clicked on a link on the internet and a popup came up on the screen warning me that a trojan had attacked my computer and to contact microsoft and... Discussion in 'AntiVirus, Firewalls and System Security' started by Colleen 67, Mar 17, 2022.

  1. COLLEEN 67
    Colleen 67 Win User

    help with possible scam


    I clicked on a link on the internet and a popup came up on the screen warning me that a trojan had attacked my computer and to contact microsoft and gave a phone number. i couldnt clear the screen so i rang. A technician from microsoft said i had to download support client which i did , this cleared the popup. Now they want to install a new antivirus programme on my computer saying mine is infected, no charge to me. I am not good at technical stuff, but my gut is telling me something isnt right. I went onto the microsoft site and clicked on the chat and they actually said it was legitimate, ?

    :)
     
    Colleen 67, Mar 17, 2022
    #1
  2. SHARIEF K
    Sharief K Win User

    Possible scam?

    Hi Thomas,

    I can understand the situation you are going through. To help you further, we need the following information.

    • Which Microsoft website have you visited?
    • What is the phone number that you have contacted?
    • What is the make and model of the computer?

    I suggest you to refer to the links for more information on possible scams.

    Avoid scams that use the Microsoft name fraudulently

    Microsoft security help & learning - Microsoft Support

    HOW TO: Report the Microsoft phone scam

    http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

    @ bhringer, thank you for bringing this to our notice.

    Please get back to us with the above information.
     
    Sharief K, Mar 17, 2022
    #2
  3. SMEED
    Smeed Win User
    Smeed, Mar 17, 2022
    #3
  4. JSSSSSSSSS
    Jsssssssss Win User

    help with possible scam

    Possible virus or scam

    As already mentioned:

    All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

    Please read:
    Beware of Phony Tech Support Scams

    Normally you just close your browser:
    https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

    8 Ways to Open Windows Task Manager - wikiHow

    You might want to run a quick scan with your Anti-Virus program.

    In case you keep on getting these fake alerts:

    Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

    Suggestion to read:


    You might want to report this to Microsoft (but you don't have to):
    http://support.microsoft.com/reportascam

    and you might want to watch:

    Fake Tech Support Scams – video from the MS Digital Crimes Unit

     
    Jsssssssss, Mar 17, 2022
    #4
Thema:

help with possible scam

Loading...

  1. help with possible scam - Similar Threads - help possible scam

  2. Help! Possible Scam

    in Windows 10 Gaming
    Help! Possible Scam: All of a sudden, my computer started beeping loudly and horrible things were popping up on my screen. An announcement popped up that said to call 866-928-0976. I called in a panic. I spoke to a Scarlett Grace saying she was with Microsoft and gave me her ID Ms0039. She fixed...

  3. Help! Possible Scam

    in Windows 10 Software and Apps
    Help! Possible Scam: All of a sudden, my computer started beeping loudly and horrible things were popping up on my screen. An announcement popped up that said to call 866-928-0976. I called in a panic. I spoke to a Scarlett Grace saying she was with Microsoft and gave me her ID Ms0039. She fixed...

  4. Possible Scam

    in Windows 10 Gaming
    Possible Scam: This morning a virus announcement reported from Windows with a response telephone #1-844-528-12312. A gentleman with a middle who wanted me to execute a command www.support.qp or pq which I did not know. I hung up, then received call back from same gentleman with tel #...

  5. Possible Scam

    in AntiVirus, Firewalls and System Security
    Possible Scam: I am repeatedly getting a window saying some of my servers are out of date and I need to 'register' to get an update. The name of the sender is too small for me to read. Is this a scam?...

  6. Possible scam

    in AntiVirus, Firewalls and System Security
    Possible scam: I had occasion to use my backup computer today, an older model hp. It fired right up, ran fast and clean and the graphics were good. After a couple of hours I got a message, presumably from, I thought, Microsoft informing me that PowerApp had been disabled and gave me the...

  7. possible scam

    in AntiVirus, Firewalls and System Security
    possible scam: I keep receiving a pop up that reads-"One DRIVE ISN'T SIGNED ON". Is this a scam? What do I do? https://answers.microsoft.com/en-us/protect/forum/all/possible-scam/e5fbd1f4-8fca-4732-be4b-75d24bf02fe2

  8. Possibled scam

    in AntiVirus, Firewalls and System Security
    Possibled scam: Over the last couple days my lap top has a error message pop up, It states my computer has harmful virus install call mico soft tech at 1 716-406-4636 9 this legit. Microsoft support...

  9. Possible scam

    in AntiVirus, Firewalls and System Security
    Possible scam: Receiving calls (2-3 within 30 minutes) from a Catherine claiming to be from Microsoft telling me that my computer was compromised by many foreign countries and that I need to reset my computer....

  10. possible scam

    in AntiVirus, Firewalls and System Security
    possible scam: hi I have awake to a system warning pop up and a loud continuous beep sound also another pop up box that says "Wait" the windows firewall has detected that you have not updated your windows system It remains damaged and vulnerable ** do not leave this page until you have...