Windows 10: Help with random BSOD on my laptop

Discus and support Help with random BSOD on my laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; HelloI have an Asus ROG laptop with Windows 10 on which I get random BSOD.I have sent the laptop to service and they tested all the hardware - it's OK,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by moron404, Jun 8, 2021.

  1. MORON404
    moron404 Win User

    Help with random BSOD on my laptop


    HelloI have an Asus ROG laptop with Windows 10 on which I get random BSOD.I have sent the laptop to service and they tested all the hardware - it's OK, the problem is software/driver related.Please help me identify which driver is causing the problem.System info and dmp files:https://1drv.ms/u/s!Ags1BdQ1srBOnckii2TQeWR-kMZaRg?e=qcZZoLThanks in advanceMiron

    :)
     
    moron404, Jun 8, 2021
    #1
  2. ARC
    Arc Win User

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
    Arc, Jun 8, 2021
    #2
  3. ARC
    Arc Win User
    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
    Arc, Jun 8, 2021
    #3
  4. ZTRUKER
    Ztruker Win User

    Help with random BSOD on my laptop

    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Jun 8, 2021
    #4
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Help with random BSOD on my laptop

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