Windows 10: Help with Windows Update error on brand-new Surface Win 10 laptop

ShenValleyLewis · Mar 24, 2020

My boss got me a new Surface laptop for the office last week. The OS is version 1809 build 17763.379. One of the first things I did was to run Windows Update. It installed a number of updates successfully, but two updates consistently fail. The messages are:

2019-12 Update for Windows 10 Version 1809 for x64-based Systems KB4023057 - Error 0x80070002

2020-03 Cumulative Update for Windows 10 Version 1809 for x64-based Systems KB4538461 - Error 0x80070002

I used the Microsoft help tool and was recommended to run "DISM.exe /Online /Cleanup-image /Restorehealth". It came back with "Error: 2

The system cannot find the file specified.

The DISM log file can be found at C:\windows\Logs\DISM\dism.log"

Looking in dism.log there are many errors throughout the file. Can someone analyze these?

:)

Brink · Mar 24, 2020

Surface Tools for IT Update for Surface Pro and Surface Laptop

We are pleased to announce that today we’ve released new versions of the Surface Tools for IT Pros with support for the new Surface Pro and Surface Laptop. This update includes new versions of the Surface Enterprise Management Mode (SEMM) tools Surface UEFI Configurator and Surface UEFI Manager, Surface Dock Updater (SDU), Surface Data Eraser (SDE), and Surface Deployment Accelerator (SDA). You can download these updated tools from the Surface Tools for IT page in the Microsoft Download Center.

Click the download to select the following files for each of the Surface Tools for IT:

Surface_Deployment_Accelerator_v2.0.8.0.msi

Surface_Data_Eraser_v3.2.36.msi

Surface_Dock_Updater_v2.1.15.0.msi

SurfaceUEFI_Configurator_v1.0.74.0.msi

SurfaceUEFI_Manager_v2.2.21.msi

See the below list for notes on the individual updates for each specific tool:

Surface Deployment Accelerator

Surface Deployment Accelerator v2.0.8.0 supports deployment of the new Surface Pro.

Note: Surface Deployment Accelerator v2.0.8.0 provides support only for Surface Pro and does not replace Surface Deployment Accelerator v1.96.0405 which supports Surface 3, Surface Pro 3, and Surface Book.

Surface Data Eraser

Surface Data Eraser v3.2.36 adds support for the storage devices of Surface Studio, Surface Pro, and Surface Laptop.

Note: The Surface Data Eraser USB creation utility cannot run in a Windows 10 S environment. To erase the storage device of a Surface Laptop with Windows 10 S, you must first create the Surface Data Eraser USB drive using another computer with a Windows 10 Pro or Enterprise environment.
Note: Surface Pro devices with 1TB storage are not currently supported by Surface Data Eraser.

Surface Dock Updater

Surface Dock Updater v2.1.15.0 adds support for Surface Pro and Surface Laptop.

Note: The Surface Dock Updater utility cannot run in a Windows 10 S environment. Surface Dock devices connected to Surface Laptop with Windows 10 S will receive firmware updates through Windows Update and do not require the Surface Dock Updater to stay up-to-date. If you wish to check the firmware version of a Surface Dock, or to manually update a Surface Dock, connect the Surface Dock to a Surface device with a Windows 10 Pro or Enterprise environment.

Surface Enterprise Management Mode

Surface UEFI Configurator v1.0.74.0 adds support for Surface Pro and Surface Laptop and a new ability to generate a USB drive with WinPE that can be used to enroll a device in Surface Enterprise Management Mode.

Surface UEFI Manager v2.2.21 adds for Surface Pro and Surface Laptop.

Note: The Surface UEFI Configurator and Surface UEFI Manager cannot run in a Windows 10 S environment. Surface Laptop devices running Windows 10 S can be enrolled in SEMM using the USB drive generated by the Surface UEFI Configurator, or otherwise can be enrolled by upgrading the device to Windows 10 Pro or Windows 10 Enterprise.
Click to expand...

Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface

Brink · Mar 24, 2020

New Update for Surface Laptop on Windows 10 April 2018 v1803 - May 10 Surface

Updates for Surface Laptop are installed automatically through Windows Update. Here’s a summary of what’s been included in each one so far.

For more info about Windows Update, including how to see which updates you have and learn how to install them yourself, see Install Surface and Windows updates.

Notes

When you install the latest update, you'll also get all the previous updates if your Surface doesn't have them already. Only updates that apply to Surface will be downloaded and installed.

If you update the operating system on your Surface, your update history will be cleared.

Firmware updates can’t be uninstalled or reverted to an earlier version.

Updates are released in stages – not every Surface will receive the update at the same time, but it’ll be delivered to all devices. If you haven’t received an update, select the Start button, then select Settings > Update & security > Windows Update.

May 2018 updates

May 10 release

The following updates are available for all Surface Laptop devices on Windows 10 April 2018 Update:

This update is available in MSI format from the Surface Laptop Drivers and Firmware page at the Microsoft Download Center. Click Download to download the following file:

SurfaceLaptop_Win10_17134_1802808_0.msi

For your reference, here is the driver version and improvement provided:

Surface Laptop:

Surface Integration v2.0.545.0 improves hibernation on Windows 10 April 2018 Update.

[table][tr][td]Windows Update History Name[/td] [td]Device Manager Name[/td] [/tr] [tr][td]Surface – System – 2.0.545.0[/td] [td]Surface Integration – System devices

2.0.545.0 improves hibernation on Windows 10 April 2018 Update.

[/td] [/tr] [/table]
Click to expand...

Source:

https://support.microsoft.com/en-us/...update-history

Update for Surface Laptop (10 May 2018) Surface

Manual download: Download Surface Laptop Drivers and Firmware from Official Microsoft Download Center

Brink · Mar 24, 2020

Update for Surface Laptop on Windows 10 v1709 and above - May 16 Surface

We’ve released a new update for Surface Laptop devices with Windows 10 Version 1709 and above.

This update includes a new driver for Surface System Aggregator that improves docking compatibility.This update is available in MSI format from the Surface Laptop Drivers and Firmware page at the Microsoft Download Center. Click Download to download the following file:

SurfaceLaptop_Win10_16299_1803008_0.msi

For your reference, here is the driver version and improvement provided:

Surface Laptop:

Surface System Aggregator v135.2139.257.0 improves docking compatibility.

Click to expand...

Source:

https://support.microsoft.com/en-us/...update-history

Update for Surface Laptop (15 May 2018) Surface

Manually download: Download Surface Laptop Drivers and Firmware from Official Microsoft Download Center

Windows 10: Help with Windows Update error on brand-new Surface Win 10 laptop

Help with Windows Update error on brand-new Surface Win 10 laptop

Help with Windows Update error on brand-new Surface Win 10 laptop

Help with Windows Update error on brand-new Surface Win 10 laptop

Help with Windows Update error on brand-new Surface Win 10 laptop - Similar Threads - Help Update error

Brand new Surface Laptop, Windows 11 with CoPilot button

Brand new Surface Laptop, Windows 11 with CoPilot button

Downgrade from Win 11 to Win 10 on brand new laptop

Downgrade from Win 11 to Win 10 on brand new laptop

Touchpad/cursor not working on Brand New Surface Laptop

Brand New Surface Go

Windows 10 on brand new laptop

updating windows 10 on a brand new laptop

Brand new WIN 10 user

Users found this page by searching for:

2020-03 cumulative update for windows 10 version 1809 for x64-based systems (kb4538461) will not install