Windows 10: Helvetica font not Swapping to Arial font on Windows 10 & Windows 7

Hi,

We are experiencing issue related to the way Windows handle Helvetica font when it is being used in the external files received. When we receive a Indesign file having Helvetica font it gets Swapped to the Arial font automatically on some workstations when we export the PDF file but on some workstations it did not.

We checked the settings of both workstations on which font swapping happen and where it did not, but we did not observe any difference. Also, we checked the Windows Registry entry at,

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes\

We did observed any difference on both workstations and the Helvetica was mapped to Arial.

Can you please suggest that how to make the default substitution for ‘Helvetica’ font to be ‘Arial’ font windows. Please suggest the setting which will help us to auto substitute missing Helvetica Font with Arial front while exporting PDF from Indesign file.

We are using Windows 7 & Windows 10 machines.

Adobe InDesign version is CS5.5

Please let me know if any further details are required.


Regards,

Shashank

:)

 

Fonts - Windows 10

No Helvetica is not installed by default with Windows, Windows default sans font equivalent is Arial

For a list of fonts installed by a Windows installation, see
This WIKI

 

Helvetica Narrow took over Arial in all browsers.


Hi all,

Just out of nowhere, a number of websites started displaying Helvetica Narrow font instead of Arial font.

I think only Arial is affected, and I have seen others having the same issue and all they could do was to delete Helvetica Font... The actual font displayed is Helvetica Narrow, but when you copy it and paste it in Word, it's recognised as Helvetica Regular.

Yes, I have additional fonts installed, but this issue only appeared to me now. Same thing happened at some point in the past on Windows 7, so it's not just Windows 10 issue.

It's not to do with a particular browser, it's all of them: Opera, FF, Chrome, Edge, IE. For example, Facebook, eBay, and many many others that I think are using Arial font.

Any ideas will be much appreciated.







Thanks,
Maciek

 

Microsoft Windows 10 - Helvetica Fonts Issue

Hi Desiree,

• Yes, it is the first time after installing and deleting a few fonts. I had some Helvetica fonts installed that I could see in Office for example, but not in the Fonts folder. So I wanted to deleted every Helvetica font and reinstall them, but everything
  seems messed up right now and not working.
  
• It is the Office 365, up-to-date, but the image was just to show what fonts are being seen by my any software - it is the same for Adobe Photoshop, Illustrator, etc. The video is important and shows everything.
  
• I deleted every Helvetica font that I could see in Fonts folder, and deleted any 'helvetica' files that I could see with 'dir' command in Command Prompt. So I should have no more Helvetica fonts installed. After I have done that, I restarted to 'refresh'
  the Fonts.