Windows 10: HEVC and HEIF extensions installed yet all image viewers claim the file is either corrupted...

Exactly what the title says, the Microsoft store claims the Extensions are already installed but whenever I try to open the files on any of the image viewers I have, the image viewer will either say it's corrupted, or that the extensions are not installed and that I need to install them. which I already haveAs you can see, the Microsoft Store App claims both of the required extensions are installed. But FastStone and Microsoft Photos both say they can't open the file and FastStone in particular claims that the extensions are not installed? Why can't I use this excellent format made by MPEG?

:)

 

HEVC Video Extensions and HEIF Image Extensions

I installed the HEVC video extensions and I also installed the HEIF image extensions.

I still can't open HIF files.

I couldn't find a way to contact MS support for MS-Store apps!

 

HEIF & HEVC extension downloaded, but couldn't view image files

Hi Team,

I have successfully installed the HEIF extension and also purchased the HEVC extension from the Microsoft store. After downloading the extensions too I'm unable to view the images captured in HEIC format. Even on the home page of the HEIF/HEVC extension only options to view videos are available. I have tried attaching all the screenshots of the home tab of extensions, photos app notifications and payment order receipt but unable to do the same.

I need your suggestions and input at the earliest.

Regards

Thoufiq

 

HEIF Image Extensions

Hi,



Thank you for writing to Microsoft Community



High Efficiency Image File (HEIF) format is used for photos to keep down file sizes. It can also use the codes like HEVC to significantly improve file compression, while providing a netter image quality. I would request you to install the codecs:

HEIF Image Extensions and

HEVC Video Extensions from Device Manufacturer.



If you are having issues installing like you mentioned query, I would suggestion you to follow the troubleshooting steps provided here:

Fix problems with apps from Microsoft Store.



Regards,