Windows 10: HEVC Video Extensions and HEIF Image Extensions

Hi,I have purchased and installed the HEVC Video Extensions, and also installed the HEIF Image Extensions.I still can't open .HIF files. Anyone have any ideas for troubleshooting?By the way, I could not find a way to contact MS support for MS-Store apps! Why is it not available or has been made so difficult to find?Thanks.

:)

 

HEIF Image Extensions

Hi,



Thank you for writing to Microsoft Community



High Efficiency Image File (HEIF) format is used for photos to keep down file sizes. It can also use the codes like HEVC to significantly improve file compression, while providing a netter image quality. I would request you to install the codecs:

HEIF Image Extensions and

HEVC Video Extensions from Device Manufacturer.



If you are having issues installing like you mentioned query, I would suggestion you to follow the troubleshooting steps provided here:

Fix problems with apps from Microsoft Store.



Regards,

 

HEIF and HEVC Media Extensions

Thanks Paolo, for answering so soon.

I bought both

[table][tr][td][table][tr][td][/tr][/table]

[/td]
[td]
HEIF and HEVC Media Extensions

( Microsoft Corporation )

Quantity 1

[/td]
[/tr]
[tr]
[td]
[td]
HEVC Video Extensions

[/td]
[/tr]

[/table]

in my settings I can only see the second although when I go to the microsoft shop and the "HEIF image extensions" I see a massage saying "you already own this app" ....

 

Heif Image Extension

Actually, I had not downloaded the hevc video extension, just the heif image extension. I later read that both were needed to view heic photos, but I was able to view them with just the heif extension until today. Not sure what the issue is. I am reluctant
to try the video extension because I read a lot of very negative reviews apart from the fact that they charge a nominal fee. I'll check out copytrans. Thanks again.