Windows 10: HEVC Windows 10 worked initially now not working

Bought HEVC app from Microsoft store to play GrPro videos on tablet using Media player. Windows 10. This worked initially, but has stopped working so I can no longer play the videos. Why the change, and how to solve?

:)

 

Can't get HEVC videos or hardware decoding to work on Windows 10 or 11

My PC: 2019 Predator PH315-52 Helios 300

What I've tried:

• Upgrading to Windows 11 from 10
  
• Uninstalling HEVC codecs from device manufacturer. Wasn't working with them installed and had planned to reinstall them, now I can't
  
• Purchasing, installing, and reinstalling the HEVC codecs from Microsoft via the store
  
• Installing K-Lite codecs
  

Completely stumped, can't play HEVC videos at all. If I play them in VLC, I have video but no audio, and no default windows media playing application is even recognising H.265/HEVC videos. I was trying to stream my laptop over Sunshine and Moonlight in HEVC but it's saying that my hardware doesn't support it..

My GTX 1660Ti should definitely support HEVC, it's on this list: Nvidia NVDEC - Wikipedia

 

HEVC Extension

Hello LoyalJoshua,

Thank you for responding.

Here are the things we might consider why you have this problem:

• Faulty Microsoft Store services.
  
• You're not signed it to the correct Microsoft account where the app is registered.
  
• Incompatible app to Windows 11.
  

The following are the suggested methods to troubleshoot Microsoft Store and apps issues:

METHOD 1: Install Windows updates

Make sure Windows 11 has the latest update.

1. Select Start > Settings > Windows Update > Check for updates.
   
2. If there is an available update, select Install now.
   

METHOD 2: Make sure that HEVC Extension app works with Windows 11.

Please see link below for more information about apps that aren't compatible:

Your app doesn't work with Windows

METHOD 3: Update Microsoft Store app

1. In Microsoft Store > Library.
   
2. Look for Microsoft Store in the list, if updates is available, proceed in installing it.
   
3. Check if it is working now.
   

METHOD 4: Sign out and sign back in

Sign out the current account and make sure you sign back in with the right Microsoft account you use when you purchase this app.

1. Open Microsoft Store.
   
2. At the upper-right corner, click on the profile icon and select your account.
   
3. Click the Sign out button.
   
4. Click on the profile icon again and click sign in.
   
5. Once done, try to play the video again.
   

METHOD 5: Open the video with HEVC Extension app

Try to open the video directly to HEVC Extension app.

1. Open File Explorer, locate where you save the video.
   
2. Right-click on it and select Open with.
   
3. Then select HEVC Extension app from the list.
   

METHOD 6: Reset Microsoft Store

It will reset and delete the app data to resolve common problems.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select Microsoft Store app.
   
3. Click the Advanced options link and click Reset button.
   
4. Check if it's now working.
   

METHOD 7: Reinstall HEVC Extension app

If the above steps did not work, try reinstalling the app instead.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select HEVC Extension app.
   
3. Click the Advanced options link and click Uninstall button.
   
4. To reinstall, open Microsoft Store again.
   
5. Select Library. Find the app you want to reinstall, and then select Install.
   

Let us know the result and we will get back to you as soon as we can.

Best regards,



Microsoft Community Moderator

 

Metro 2033 fails to work on windows 10!

I don't recall you mentioning any trouble shooting steps attempted though. At the very least, doing a quick search and checking threads like this very well may have solved it for you. It's listed as compatible on MS' list of games that work with W10 for a reason, because many if not most are able to get it running on W10. At least some level of workaround may be required, but some got it running without doing anything.

https://steamcommunity.com/app/7670/discussions/0/541907867762253418/