Windows 10: Hey, my laptop has been on the blue screen for about an hour now still at 0% the error code...

I really need this help I don't want it to be broken

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen error not going away

Hi,

I'm trying fix a blue screen error with the stop code: "UNEXPECTED KERNEL MODE TRAP"

The "progress" in the blue screen has been "0% complete" for nearly two hours now.

What are the next steps here? Is it safe to just power off and re-assess?

Thanks in advance,

CB

 

Blue Error screen not going away

Hello,

For us to provide an accurate resolution for the issue that you are experiencing, kindly elaborate the issue by answering the questions listed below:

• Did you receive a stop code when you experienced the blue screen error?
• Were there any changes on your computer like updates or software installed on your computer before this happened?

For initial troubleshooting, we suggest that you visit this
article. From there, you'll see troubleshooting steps to resolve BSOD issues.

We'll be waiting for your reply.