Windows 10: HGST external hard not recognized by Windows 7

I have windows 7 professional on Dell 760 Optiplex. I have an HGST external hard drive plugged into USB 2.0 port. I can't get the machine to recognize the drive. The person I got the drive from says he wiped it clean before I bought it. Can anyone tell me how to get my pc to recognize this drive? Thank you in advance.

:)

 

Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki

 

HGST Hard drive not recognized

Hi,

I have a HGST hard drive and windows 10 will not pop up the drive letter.

When I go in device manager I see the hard drive name.

when I check properties, I see this error message

Device SCSI\Disk&Ven_HGST_HTS&Prod_721010A9E630\000000 was not migrated due to partial or ambiguous match.

 

external hard drive not recognized

Hello zbook
#1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
#2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
#3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
#4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
#5) Sorry but I have no way of getting a photo of BIOS










I look forward to reading your comments