Windows 10: Hheadset is paired but will not connect

My headset is paired but will not connect. What can I do to correct this?

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

Bluetooth pairing, but not connecting-Windows 10

• Have you tried updating your drivers? Yes. Said drivers were up to date.
• Have you made any recent changes before this issue occur? No
• What troubleshooting steps have you done so far? Checked for driver updates; unpaired(removed device) and started over; checked to see if device would pair and connect with other devices (it does); Checked to see if other devices will pair and connect with
  ProBook (they don't)
• Did you get any error messages when you try to connect your Bluetooth to your device? only one device had an error message (phone) it said that the code was incorrect, but the code was exactly the same. The speaker and headphones did not have any messages
  when pairing.

 

Kyocera DuraXV will not pair

Hi Bob,

Bluetooth lets users connect all kinds of wireless devices with a Windows 10 PC. Pairing issues may arise due to incompatible or incorrect device drivers, as well as improper configuration settings on your computer and Bluetooth setup. For us to properly
point out what's causing it, supply more information by answering these questions:

• Are you getting any error messages when attempting to pair your phone?
• Have you checked if you can successfully pair another device on your Windows 10 computer?
• How and when did the issue start?
• Have you also checked for the latest drivers on your computer's manufacturer's website?
• What troubleshooting steps have you tried so far?

As an initial step, we suggest running the Hardware and Devices Troubleshooter. This built-in tool will allow you to diagnose and resolve concerns involving your hardware and devices. The steps are as follows:

• Type Troubleshooting using Windows Search.
• Click Troubleshooting.
• Click on View All under the Control Panel Home.
• Choose Hardware and Devices.
• Run the troubleshooter.

Let us know these details so we can work on resolving your query.