Windows 10: Hi, am unable to use my fingerprint and face id.

I have a camera and a fingerprint key yet it says "This option is currently unavailable". Is there a way to activate it or do I not have it for my computer? It is a Samsung galaxy book 2

:)

 

Remove old fingerprint/face from deleted account

Hi,

Windows is specifically configured to keep Windows Hello biometric data secure and hard to tamper with. The data is kept locally on the device and in the event that the associated account is deleted, we suggest using a different finger to setup Windows Hello
again. Just to confirm, have you already tried using the fingerprint from a different finger?

In case you're still unable to set up Windows Hello using a different fingerprint, follow these steps to delete the data:

• Click Start.
• Type Services and select it from the list of results.
• Right-click the Windows Biometrics Service from the list and click
  Stop.
• Open File Explorer.
• Navigate to this location: C:\Windows\System32\WinBioDatabase.
• Delete all the .DAT files in the folder. If you can't see anything in the folder, click the
  View tab in File Explorer and check Hidden Items.
• After deleting the .DAT files, try setting up Windows Hello again.

Let us know if you're able to setup Windows Hello after following these steps.

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Regarding face and fingerprint sign in

Hi Ammit. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

How to set up Hello Face and Fingerprint:

https://www.cnet.com/tech/computing/windows-hel...

https://pureinfotech.com/setup-windows-hello-fi...

Try these fixes for Hello Face and Fingerprint:

https://helpdeskgeek.com/windows-10/how-to-fix-...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://windows101tricks.com/windows-hello-not-...



https://tencomputer.com/windows-hello-not-worki...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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Regarding face and fingerprint sign in

I AM UNABLE TO LOGIN THROUGH WINDOW HELLO FACE AND WINDOWS HELLO FINGERPRINT OPTIONS.