Windows 10: Hi, I am trying to upgrade my version of Power DVD22 but am running into problems with the...

Hi, I am trying to upgrade my version of Power DVD22 but am running into problems with the C++ Redistributable app. When I try to install the latest version it hangs up and says 'The Windows installer service could not be accessed. Can you help please.I have the log file if required

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Internal power error. I upgraded from windows 7 to 10 in 2015 but had this problem since upgrade.

Hi Andrew,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I suggest you to follow the below steps and check if it helps.

Step 1:

I suggest you to run the Power troubleshooter and check if it fixes the issue. Follow the steps given below:

• Press Windows + X keys on the keyboard and select
  Control Panel
• Type Troubleshooting in the search bar on the
  Control Panel.
• Click on View all on the left navigation pane.
• Click on Power.
• Click on Advanced on the Power
  dialog box and click on Run as administrator (Enter the credentials if required).
• Click on Next and follow onscreen instruction complete the Power troubleshooter.

Step 2:

Try to restore the default power plan settings and check to isolate the issue.

• 
  Press Windows + R keys on the keyboard to open Run command.
  
• 
  Type powercfg.cpl to open the power settings.
  
• 
  Click on Change plan settings beside your current plan.
  
• 
  Click on Restore default setting for this plan and click on
  OK if prompted.
  

I hope the above information helps. Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

About startup problem

Hi Jay,



It would be great if you can answer the following questions:

• What is the make and model of the computer?
• How did you upgrade to Windows 10?

I would suggest you to follow these steps and try to run the Power troubleshooter:

• Press Windows key + X on the keyboard.
• Click on Control panel.
• Type “Troubleshooting” without quotes in the Control panel
  search box.
• Click on Troubleshooting and click on View all.
• Click on Power troubleshooter and follow the on-screen instructions.

I would also suggest you to run the System maintenance troubleshooter by following the above steps.



Let us know the results.

 

Need some advice on computer problems.

Run HDtune (free version) on you hard drive. but most likely that the problem. You can also test your memory with Memtest86 as suggested above

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