Windows 10: hi i keep getting a blue screen error can you help me?

Description
Faulting Application Path: C:\Windows\System32\WerFault.exe
Creation Time: 11/28/2020 4:40:51 PM
Problem: Shut down unexpectedly
Status: Report sent

Problem signature
Problem Event Name: BlueScreen
Code: 100000ea
Parameter 1: ffffca8a6411c080
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1


heres a link to the minidump files:


https://1drv.ms/u/s!ArvJWDuWctZhghHKGAH9Uu1LC4Uj?e=C1ItBQ



please help!

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

blue screen error

Hi Charles,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• What is the exact error message are you getting?

I suggest you to follow the troubleshooting steps from the below article and check if it helps.

Troubleshoot blue screen errors

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.