Windows 10: Hi I received hp laptop computer as a gift from my professor but it asked me to sign in

hi I received hp laptop computer as a gift from my professor but it asked me to sign in. But, when I try to sign in with my account it says it is with different organization. I could I continue? * Changed to a question

:)

 

Gift card

Hi,



As you are referring to the gift card received from HP, I would suggest you to contact HP support:

Home - HP Support Community



Hope this information helps.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.

 

Receiving we cannot sign you into your account error

Hi Daniel,



Thank you for writing to Microsoft Community Forums.



I understand that you received after an HP update, you received a message, ‘we cannot sign you into your account’. I’ll certainly assist you with this.



However, please let us know:

• May I know the HP update that was installed?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Based on the information provided by you, it could be possible that the computer might be booting to a Temporary profile that is the reason the files are missing after reboot.



I would suggest you to refer the troubleshooting steps mentioned in the article
on Windows 10 error message: "We can't sign in to your account".



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator