Windows 10: Hi. Laptop motherboard failed, was replaced. Recovery key does not work. Please assist..

BitLocker asks for a recovery key, which was obtained but refused to be accepted on a laptop with replaced motherboard.

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Recovert key after replacing motherboard on laptop

After i got my laptop back after repairs (replacing the motherboard), i am met by a blue screen telling me to enter the recovery key for this drive. It says underneath that i have to go to account.microsoft.com/devices/recovery key to retrieve this key,
however i don’t have any devices linked to this account so where do i find the recovery key?

 

The Bitlocker recovery key in my Microsoft account does not work after motherboard was replaced.

The motherboard was successfully replaced in a Lenovo P16 ThinkPad. However, the Bitlocker recovery key listed in my Microsoft account was shown to be incorrect. The Key ID in my Microsoft account is different than the Key ID referenced on the repaired computer. Please provide any information that might help me recover my computer.

* Changed to a question.

 

Does bitlocker key not work when motherboard is replaced?

Hi and thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

Bitlocker recovery key don't change, unless the disk has been decrypted and re-encrypted or disk has been physically replaced (i.e. faulty drive replacement).

Bitlocker makes use of TPM that's embedded to motherboard so you don't need to unlock a Bitlocker encrypted drive during boot. When a motherboard is replaced, the unlock key no longer exists, so you will be prompted to enter a recovery key.

Therefore, you will want to make sure you have a backup Bitlocker recovery key. To do so, navigate to Control Panel > System and Security > BitLocker Drive Encryption, and select Back up your recovery key. You can do so at anytime, or even backup to multiple
locations.

Your computer manufacturer will be able to advise you further on what to do next after a motherboard replacement. Do ask the technican before you allow them to replace the motherboard.

Please let me know if I can help you further!