Windows 10: Hi Microsoft, on my pc I have a problem on my double monitor setup that is the resolution....

I’m trying to play 1080x1080 and sides are black please help.

:)

 

Double Monitor Setup is not connecting

Hi Yuri,

To setup dual monitors, I suggest you to press Windows + P keys
and select Extend or the required option and check for status. If you are still unable to setup dual monitor, suggest you to update the Display Adapter driver by following the steps provided below and check for status.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

Hope this helps. Keep us posted on the status for further assistance.

 

Second monitor screen resolution problem

Hi,

For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:

• 
  Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  
• 
  When did the issue first begin?
  
• 
  To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

We look forward to your response.

 

Resolution change problem

Hi Miles,

Booting your computer into safe mode may help resolve the issue. Safe mode will adjust your computer's resolution back to default, thus make your monitor or tv work again. Follow the steps below:

• Power On your PC.
  
• Press F8 during the first 10-15 seconds of your computer booting up.
  
• Advance Boot Options should load, select Safe Mode.
  
• Once in Safe Mode, try adjusting the resolution settings.
  
• Restart your computer.
  

If the issue still persists after doing the steps, we suggest using another monitor to help resolve the issue.

Get back to us with the outcome so we can help you out further.