Windows 10: Hi, Please Help!: BSOD MACHINE_CHECK_EXCEPTION 9c Happens when playing games

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MACHINE_CHECK_EXCEPTION 9c
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available For example Intel
Pentium, the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available For example Intel
Pentium Pro, the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: ffffa580df8ead20
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.17763.1098 WinBuild.160101.0800

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffa580df8ead20

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR: 0x9C_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: c02

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 1a

CPU_STEPPING: 5

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: ME

ANALYSIS_SESSION_TIME: 03-22-2020 23:48:58.0099

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

BAD_STACK_POINTER: ffffa580df8eace8

LAST_CONTROL_TRANSFER: from fffff8071e2ca77f to fffff8071d9cc860

STACK_TEXT:
ffffa580`df8eace8 fffff807`1e2ca77f : 00000000`0000009c 00000000`00000000 ffffa580`df8ead20 00000000`00000000 : nt!KeBugCheckEx
ffffa580`df8eacf0 fffff807`1e2cabf1 : 00000000`00000008 ffffa580`df8eb050 00000000`00000000 00000000`00000008 : hal!HalpMcaReportError+0x113
ffffa580`df8eae40 fffff807`1e2c9e0c : 00000000`00000000 ffffa580`df8eb0d0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x131
ffffa580`df8eae70 fffff807`1e2cae37 : ffffd80f`d567f810 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffa580`df8eaea0 fffff807`1da9f610 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffa580`df8eaed0 fffff807`1d9db2fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffffa580`df8eaf00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7a


THREAD_SHA1_HASH_MOD_FUNC: 1846948e522468ba82f2e885638405883bf2094b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 952edff0ade2d9727cab0ddd605a52059843acc3

THREAD_SHA1_HASH_MOD: b6bbaa1564c589ceedf361754e46684469a6106a

FOLLOWUP_IP:
nt!KiHandleMcheck+10
fffff807`1da9f610 0fb705537d2b00 movzx eax,word ptr [nt!KiSpeculationFeatures+0x2 fffff807`1dd5736a]

FAULT_INSTR_CODE: 5305b70f

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: nt!KiHandleMcheck+10

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 72743c19

IMAGE_VERSION: 10.0.17763.1098

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 10

FAILURE_BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

PRIMARY_PROBLEM_CLASS: 0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

TARGET_TIME: 2020-03-22T20:41:12.000Z

OSBUILD: 17763

OSSERVICEPACK: 1098

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2030-11-06 13:29:45

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.17763.1098

ANALYSIS_SESSION_ELAPSED_TIME: adc

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9c_genuineintel_stackptr_error_nt!kihandlemcheck

FAILURE_ID_HASH: {f10d6786-a78f-4993-4f62-7de145ea1ce2}

Followup: MachineOwner
---------

:)

 

MACHINE_CHECK_EXCEPTION BSODS error

Hi Danicela,

Thank you for posting in Microsoft Community. I understand that you are getting the error MACHINE_CHECK_EXCEPTION BSODS be rest assured, we are happy to help you.

Appreciate you for trying to fix the issue by yourself.

There area lot of CPU functions that are disabled in safe mode ( You may use your favorite search engine and perform a search). Let's follow the steps below and try resolving the issue.

First run the hardware and device troubleshooter and check.

• 
  Type troubleshooting in the search bar.
  
• 
  Click view all in the left panel.
  
• 
  Select ‘Hardware and devices' and follow the on-screen instructions.
  

I suggest you to contact your manufacturer and update the BIOS. Machine Check Exception is related to the BIOS. After BIOS is updated, it should be fine.

Hope this post helps. Get back to us for further queries. We are happy to help!

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

MACHINE_CHECK_EXCEPTION BSOD While Gaming

Hi,

Ever since I built my new gaming pc I've been getting MACHINE_CHECK_EXCEPTION bsods when playing intensive games. My GPU is not overclocked and the CPU only maxes at 60 C under full load.

I used bluescreenview to see the details of the BSOD:

Bug Check String: MACHINE_CHECK_EXCEPTION

Bug Check Code: 0x0000009c

Parameter 1: 00000000`00000000

Parameter 2: ffffba81`1a793cd0

Parameter 3: 00000000`00000000

Parameter 4: 00000000`00000000

Caused By Driver: hal.dll

Caused By Address: hal.dll+499f1

Crash Address: ntoskrnl.exe+1c14e0

Things I Have Tried:

- Reseating CPU

- Reseating Memory

- Reseating GPU

- Reinstall GPU Drivers

PC Specs:

i5-9400F CPU @2.90GHZ

Gigabyte RX570 4GB rev 2.0

Gigabyte H310M H 2.0 Motherboard

2x4GB Team Elite RAM (2400MHZ)

Coolermaster MWE 550W v2 PSU

If any other info is needed please let me know!

Update: Minidumps Link: minidump.zip