Windows 10: hi recently i have been getting bsod everytime i open genshin impact im not sure what the...

Everytime it says stop code: PAGE_FAULT_IN_NONPAGED_AREA and what failed: HoYokProtect.sys.

:)

 

BSoD when opening genshin impact

Blue screen appears and restart my laptop every time I try to open genshin impact. I was able to play without any issues until yesterday (when BSoD started appearing), even though my gaming laptop should be capable of processing a game like this. What could be the hardware issue of my laptop and how do I fix it?

 

BSoD when opening genshin impact

Hi Jujuu-on,

I'm Amr, an Independent Microsoft Company advisor, and a fellow Microsoft customer. I’m happy to look into this for you.

If you're experiencing a Blue Screen of Death (BSoD) error when trying to open Genshin Impact on your gaming laptop, it could indicate a hardware issue. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check for overheating: Overheating of your laptop's hardware components, such as the CPU or GPU, can cause BSoD errors. Make sure your laptop is properly cooled and not overheating during gaming sessions. Use a cooling pad or external cooling solution if needed. Clean the laptop's cooling fans and vents to remove dust and debris that may be blocking airflow.

2. Update GPU drivers: Outdated or incompatible GPU (Graphics Processing Unit) drivers can cause issues with gaming. Make sure your GPU drivers are up-to-date. Visit the manufacturer's website for your GPU (e.g. NVIDIA, AMD) and download the latest drivers for your specific model.

3. Check for Windows updates: Make sure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates, including optional updates for drivers or hardware components.

4. Run a memory diagnostic test: Faulty RAM (Random Access Memory) can cause BSoD errors. Run a memory diagnostic test to check for any memory issues. Go to Control Panel > Administrative Tools > Windows Memory Diagnostic, and follow the prompts to run the test.

5. Check for hardware issues: Use built-in hardware diagnostic tools or third-party software to check for any hardware issues with your laptop, such as faulty RAM, GPU, or hard drive. Replace or repair any faulty hardware components as needed.

6. Reinstall Genshin Impact: Corrupted game files or software installation can also cause issues. Try reinstalling Genshin Impact to ensure a clean installation of the game.

7. Reset Windows: If all else fails, you may need to consider resetting Windows to factory settings. This will erase all data on your laptop, so make sure to backup your important files before proceeding. Go to Settings > Update & Security > Recovery > Reset this PC, and follow the prompts to reset Windows.

I hope this helps, please feel free to reply to this if you need any further Assistance.

This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

Kindly,

Amr

 

BSOD Starting Genshin Impact

Hey! I have been playin Genshin Impact since July, I left the game for a while, and when I tried to play again, my PC throws BSOD with the code: KMODE_EXCEPTION_NOT_HANDLED

It happens just with Genshin, all other apps and games are going well.

I tried updating drivers and checking memory and stuff and all is fine, I don't know what to do, please help, I read about ntoskrnl.exe, but idk what to do with that info.

I start the game and when I try to log in, it throws BSOD.

Please, I need a solution for this, anything works, I wait for your answer. Thank you!