Windows 10: HID-Complaint mouses keeps reinstalling, sometimes pointer gone until restart

My HID-Complaint mouses keeps reinstalling and sometimes the pointer gone. Only can be resolved if I restart my PC. Ending the explorer.exe task didn't helped either. I tested with multiple mouses and USB ports. I also uninstalled every device in USBDeview and restarted my PC to re-install them. The problem still persists.


This is what USBDeview reports:

Device Name Description Device Type Connected Safe To Unplug Disabled USB Hub Drive Letter Serial Number Created Date Last Plug/Unplug Date VendorID ProductID Firmware Revision USB Class USB SubClass USB Protocol Hub / Port Computer Name Vendor Name Product Name ParentId Prefix Service Name Service Description Driver Filename Device Class Device Mfg Friendly Name Power USB Version Driver Description Driver Version Driver InfSection Driver InfPath Instance ID Capabilities
USB OPTICAL MOUSEUSB Input DeviceHID Human Interface DeviceYesYesNoNo 2020. 04. 16. 20:50:332020. 04. 16. 19:45:27093a25101.00030102 LANTI-DESKTOP 7&292b421a&1HidUsb@input.inf,%HID.SvcDesc%;Microsoft HID Class Driverhidusb.sys Standard system devices 100 mA1.10USB Input Device10.0.18362.175HID_Inst.NTinput.infUSB\VID_093A&PID_2510\6&2760bdae&0&4Removable, SurpriseRemovalOK

Here is the related setupapi.dev.log:


[Device Install Log]
OS Version = 10.0.18363
Service Pack = 0.0
Suite = 0x0100
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2020/04/16 20:49:39.500]

>>> [Uninstall device subtree - ROOT\VMS_VSMP\0000]
>>> Section start 2020/04/16 20:49:55.896
cmd: C:\Windows\system32\svchost.exe -k NetSvcs -p -s hns
dvi: Uninstalling devnode ROOT\VMS_VSMP\0000
dvi: {Delete Device - ROOT\VMS_VSMP\0000}
dvi: Query-and-Remove succeeded
dvi: {Delete Device - exit0x00000000}
<<< Section end 2020/04/16 20:49:55.928
<<< [Exit status: SUCCESS]


>>> [Uninstall device subtree - ROOT\VMS_MP\0000]
>>> Section start 2020/04/16 20:50:07.943
cmd: C:\Windows\system32\svchost.exe -k NetSvcs -p -s hns
dvi: Uninstalling devnode ROOT\VMS_MP\0000
dvi: {Delete Device - ROOT\VMS_MP\0000}
dvi: Query-and-Remove succeeded
dvi: {Delete Device - exit0x00000000}
<<< Section end 2020/04/16 20:50:08.975
<<< [Exit status: SUCCESS]



Thank You for your help!

:)

 

Mouse pointer gone

Very concerning indeed. As a first step I would want to know how you are magnifying your mouse pointer. I assume you are going to Settings, Ease of Access, Mouse, and from there you are changing the pointer size.

I followed these steps and I was able to make my mouse pointer larger. So I know it works for some PCs. Just not yours.

Normally I suggest updated mouse drivers but in your case you already tried a different mouse so I would go in a different direction to troubleshoot your issue. First I would clean boot your PC. See if that step resolves your issue.

Clean boot your PC

How to perform a clean boot in Windows: https://support.microsoft.com/en-us/kb/929135

Note: The steps apply for Windows 10 as well.

The goal of this step is to see if some other software is running on your PC that conflicts with your mouse. If this step resolves the issue the goal is to try to find the software that is conflicting and disable it, remove it, or update it so it no longer
conflicts. Don't forget to reverse the steps of the clean boot when you are done trying this step.

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Missing Hid-Complaint device

HI. One day i got a new mouse 2.4g wireless mouse i put the USB into the USB Slot and it did not work i went to device manager and the icon had this yellow sign i double clicked it and it said The drivers for this device are not installed. (Code 28) i
roamed around device manager and i found Hid-complaint mouse and usb input device and i new that was part of my mouse but i did not find Hid-Complaint device how do i get Hid-Complaint device back. please fix