Windows 10: HID-Compliant Touch Screen and Pen drivers are missing on Surface Pro 4

I appear to have lost my HID-Compliant Touch Screen and Pen drivers on my SP4 after an update at the end of July 2018. I have tried various fixes as suggested on different forums and support services , including trouble shoot process, legacy, etc. I have sought assistance from Level 1 and 2 support technicians and was referred to the Surface team for further assistance who didn't provide any additional advice other than to return my SP4 for service at a cost of $650 AUD. Surely there has to be a way to install the drivers without me having to clean down my machine and return it. Has anyone come across a solution as yet?

:)

 

Surface Pro 4 Missing Hid touch screen driver

Disable and enable the touchscreen driver

Note

You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If a two-button shutdown doesn't work, try this:

Select the search box in the taskbar, enter device manager, and then select Device Manager in the search results.

Select the arrow to the left of Human Interface Devices.

Right-click HID-compliant touch screen, and then select Disable.

Right-click HID-compliant touch screen, and then select Enable.

Note

There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.

Solution 6: Reinstall the touchscreen driver

Note

You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If disabling and re-enabling your touchscreen driver doesn't work, try this:

Select the search box in the taskbar, enter device manager, and then select Device Manager in the results.

Select the arrow to the left of Human Interface Devices.

Right-click HID-compliant touch screen, and then select Uninstall.

Note

There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.

Restart your Surface.

Your Surface will automatically download and install the touchscreen driver when you connect to the Internet.

Solution 7: Reset touchscreen calibration

Note

You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

If solutions 1-6 didn’t work, recalibrate the touchscreen:

Press the Windows logo key .

(If you're using a mouse, select Start .)

Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and then press Enter.

(With a mouse, select Calibrate the screen for pen or touch input.)

Press the Tab key until the Reset button is selected, and then press Enter.

(With a mouse, select Reset.)

If the Reset button is dimmed, your Surface touch calibration is still at factory settings. Skip to Solution 8.

Press the Tab key until the Yes button is selected, press Enter, and then follow the on-screen instructions.

(With a mouse, select Yes, and then follow the on-screen instructions.)

After your Surface removes the recalibration data, test the touchscreen to see if it responds appropriately.

If none of the above work...

Open Start, type: regedit

Right click regedit

Click Run as administrator

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch

Change the TouchGate value to '1'

Exit then restart.

 

HID-Compliant touch screen

HID-Compliant touch screen is not even listed under device manager anymore after doing an update. I have Toshiba Satellite, Windows 10.

I have checked hidden folders, tried detecting for changes, updated drivers, everything. Still no touch screen. Please help?

 

Surface Pro 4 Pen will not write on screen


My Surface Pro 4 Pen which I got with Surface Pro 4 has stopped writing. I can connect pen with Surface Pro 4 and and all works except I cannot write on screen.
I suspect it is the tip of pen that does not work but cannot verify this.
Please note tip is not broken.
Before I purchase a tip kit can someone suggest what I can try to see if it is the tip or something else that is faulty.
My surface Pro 4 is up to date with all updates including BIOS updates. I use a Windows 10 Fall Creators Update.
Thank you.