Windows 10: Home network usage causes pc's streaming sounds to break

This has been ongoing when I was on Windows 10 and now it keeps happening under Windows 11 : If anybody uses Wifi and I'm watching anything streaming on the PC Youtube, NetFlix, ... the sound breaks and I can hear 1 word out of 3 and sometimes 1 word out of 10. I have no clue what's wrong. This doesn't happen when I stream on my laptop. So I'm pretty sure it's not a matter of Windows version or my Wifi/network settings on my ISP's box. It has to be something with my PC. Any thoughts or remarks from anybody who has experienced this issue would be appreciated. Thanks.

:)

 

Streaming video, sound adjust automatically

Hi Dannowa12,

Corrupted or outdated drivers may be the possible reason why the sound adjusted automatically. To efficiently assist you, kindly answer the following questions below:

• Have you made any recent changes prior to this issue?
• Which build and version of Windows 10 are you using?
• Does this happen only when streaming videos?

In the meantime, I suggest you follow these methods to troubleshoot your laptop:

Method 1: Run Hardware and Devices Troubleshooter

Follow the steps below:

• Press Windows key + X and select Control Panel.
• Change View by from Category to Small Icons/Large Icons.
• Click on Troubleshooting.
• Select Hardware and Devices and follow the on-screen instructions.

Method 2: I suggest that you follow the steps in this
article on how to troubleshoot sound problems.



Let us know if you need further assistance.

 

Network and sound

Hi,

Thank you for update and reply.

If I understand correctly issue with wifi still persists as you are unable to disconnect and it still not appear on startup and when you reboot problem with sound reappears.

I suggest you to install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I suggest you to follow the Methods and check if the issue still persists.

Issue 1: sound

Method 1: try uninstalling the sound driver and reinstalling it.

1. Press Windows + X and select Device Manager.

2. Select Sound, video and gaming controllers.

3. Uninstall the High definition audio driver

4. Restart the system.

Method 2: Reinstall the driver from the manufacturer website and check updating the device.

Issue 2: Network

Method 1:

Remove and re-create the wireless network connection.

To remove and re-create the wireless network connection, follow these steps:

1. Click Start, type ncpa.cpl, and then hit Enter.

2. Right-click your wireless network connection, and then click Properties.

3. Click the Wireless Networks tab.

4. Under Preferred networks, click your wireless network, and then click Remove.

5. Click View Wireless Networks.

6. Under Network Tasks, click Refresh Network List.

7. Under Choose a wireless network, click the wireless network to which you want to connect, and then click Connect.

Method 2: update the Network Drivers from Device Manager.

1. Type Windows key + X.

2. Select device manager.

3. Expand Sound Video and Game controller.

4. Select audio driver right click to update.

I suggest you to reset the Winsock and TCP/IP stack and check if it helps.

Method 3:

Step 1: Follow the steps given below to reset Winsock.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh winsock reset” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Step 2: Follow the steps given below to reset TCP/IP stack.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh int ip reset reset.log hit” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Refer to the below link to check how to install and update.

How to Install and Update drivers in Windows 10:
http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

network internet data usage

Hi,

One possible reason why the network data usage isn't showing up may be due to a third party program causing it not to work properly. To isolate your concern, we'd like to ask a few questions:

• Are you using a third party app to monitor your internet usage?
• Are you on a metered connection? To check, click this
  link and follow the steps.

We look forward to your response.