Windows 10: HOME SCREEN COMPLETELY LOCKED DUE TO CHANGE OF PASSWORD

I recently sold my business & my laptop was connected to the business account. The new owners changed all of the access & log in details before removing my laptop from the account. They have now removed it but it’s too late as everything they have changed is now on my laptop. My laptop is now locked & I can’t get past the Home Screen as it asks me for the PIN number & obviously my old one will not work. It then asks me for a ‘challenge phrase” which once again, I obviously I can’t provide. I did ask the new owners if they could give me the PIN number for 10 minutes and then cha

:)

 

change the lock screen password

Hi Eric,

Let us resolve you concern regarding on how you can change your lock screen password. We suggest that you follow the steps below:

• Press the Windows key; then, select Settings.
• Click Accounts; then, Sign-In Options.
• Tap the Change button in the Password section.
• Re-enter your password; then, create a new password.

We would appreciate it if you could get back to us and provide us your feedback.

 

Lock screen automatically with password

Hi Kenneth,

To have a better view on this concern, are you referring with Lock Screen timeout? If so, we suggest that you follow the steps below:

• Click on Start menu.
• Go to Settings.
• Click on Accounts.
• Under Sign-in options, click on Lock screen.
• Go to Screen timeout settings.
• Change the value under Screen.

Also, no need to create a pin code since you already have your Microsoft account password. You can sign in using your account.

Let us know if you need any further assistance and we will be glad to help.

 

Lock Screen Password

Hi Eashwar,

About your concern on enabling password protected lock screen, follow the steps below:

• Go to Settings > Click Accounts.
• On the right panel select Sign-in options > Under Password you'll see the option to add password.
• Follow the on-screen instructions.

Keep us posted with the result.