Windows 10: Hoping to fix my earphone so it mutes external sound

want to fix headset sound external sound ok

:)

 

Sound Isolating Earphones

Sound Isolating earphones preferred as I already have a good pair of cans, but open to all suggestions.

 

Muted mic picking up sound in game

Hi JonPaul,



Thank you for writing to Microsoft Community Forums.



The issue could be because of the internal mic picking up sound even when the external device is pluuged in. If you have the RealTek HD Audi Manager installed on the machine, I would suggest you to try the steps listed below and check if it works for
you.

• Open RealTek HD Audio Manager and go to the
  Advanced tab.
  
• Check the boxes Separate all input jacks as independent input devices
  and Mute the internal output device, when external headphone is plugged in,
  and hit OK.
  
• Exit RealTek HD Audio Manager, restart the machine and see if the issue persists.
  

Regards,

 

Unable to access sound from earphones after upgrading to Windows 10

Hi Williams,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with sound issues after upgrading to Windows 10, we will help you with this issue.

Do let us know the following to assist you better:

• Is this issue confined only with the earphones?
• Do you have any issues with the system sound as well?
• Have you made any changes to the operating system prior to this issue?
• What is the make and model of your device?

As a workaround, I suggest you to connect the earphones to different device and check if the earphones is working fine.

Step 1: If the earphones is working fine with other devices, this issue might be due to the corrupted/ outdated drivers after upgrading to Windows 10.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Under Sound, video and game controller, right click on the
  Realtek High Definition Audio Driver and click on Update driver software.
  

Step 2: I suggest you to install all the pending updates on your device.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

Further reference: Fix sound problems

Hope it helps. Reply to the post with an updated status of this issue to assist you better.