Windows 10: How can i access my bit locker key when it says ‘no devices to display’

I recently brought my laptop into curry’s PC world for a repair. As this laptop is the one that has all my university work on it i need the data to be retrieved. However Curry’s have contacted me asking for my BitLocker Key code but i am having trouble finding it because when i check under devices it says ‘no devices to display’. My microsoft account is my university email and the only other thing i could think is that my bit locker key could be under my previous school account however i was logged out of that years ago and cannot log in to it as the email isn’t recognised anymore. I urgently

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Bit-locker

I have my account and device listed but when I go to the bit locker it says no key is there and I ha e no other way to access it

 

Bit Locker Key

Daughter laptop requesting bit locker recovery key.

She didn't change anything.

But overnight, its now requesting this. So assume an update occurred, that impacted this.

Ive checked our MS account and there no recovery keys there. He device is not even listed.

Is there a workaround, or fix. Ive looked at the support notes, and don't have a print out of the key or usb stick etc..

any help would be appreciated. As were stuck on the blue screen Bit locker screen.

 

Bit locker key

Bit locker won’t except any of the keys from my Microsoft account. What’s the next step to get it unlocked?