Windows 10: How can I add another fingerprint to log in or add a face ID?

Hello I currently have a windows laptop, and I am trying to active the facial recognition on when I log in but for some reason it says that its 'currently unavailable' would it be possible to change this or am I doing something wrong? Please help me thanks so much!

:)

 

How to sign in with Fingerprint and face with limited user account

Hi Bhathiya,



This issue occurs when your fingerprint is not registered with an account on the computer or there is no Windows password for the Windows account.
To better assist you, please clarify the following:

• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Any recent changes made prior to the issue?
• Can you possibly send us a screenshot?
• What is the make and model of your device?

We would also recommend that you check out this
link. This will provide you troubleshooting steps when you cannot log on to a computer by using the fingerprint reader.



Feel free to contact us if you have further inquiries.

 

Log in using fingerprint

Hi Dinuka,

For us to properly isolate the issue with your fingerprint login, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you getting any error messages? If yes, what is the exact error message?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you update your device drivers. To do this, you may follow the steps in this
article to resolve it.

We look forward to your response.

 

Remove old fingerprint/face from deleted account

Hi,

Windows is specifically configured to keep Windows Hello biometric data secure and hard to tamper with. The data is kept locally on the device and in the event that the associated account is deleted, we suggest using a different finger to setup Windows Hello
again. Just to confirm, have you already tried using the fingerprint from a different finger?

In case you're still unable to set up Windows Hello using a different fingerprint, follow these steps to delete the data:

• Click Start.
• Type Services and select it from the list of results.
• Right-click the Windows Biometrics Service from the list and click
  Stop.
• Open File Explorer.
• Navigate to this location: C:\Windows\System32\WinBioDatabase.
• Delete all the .DAT files in the folder. If you can't see anything in the folder, click the
  View tab in File Explorer and check Hidden Items.
• After deleting the .DAT files, try setting up Windows Hello again.

Let us know if you're able to setup Windows Hello after following these steps.

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