Windows 10: How can I backup files when window is unable to boot or repair?

So I am working on a laptop that has refused to boot or repair even after trying several options like cmd prompts and reset PCwith files kept .The PC will not reset and also windows repair doesn't work as it says it is unable to repair. So I intend to reinstall the windows from a bootable drive. I have installed the windows on the drive but I am scared that I my loose my files. Does anyone have a way I could backup my files before I continue?

:)

 

Error Code 301 unable to backup files

Hi,

I realize that you are unable to backup files due to error 301. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Are you backing up the files to an external HDD?
  
• 
  What is the available free space on the external HDD?
  

Suggest you to boot the computer in a clean boot state and check if that helps. A clean boot state will help us to determine if any 3rd party service or application is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows:
How to perform a clean boot in Windows - Microsoft Support

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

Thank you.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.

 

Unable to Backup certain number of files

Hi Virgilio,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• How are you trying to back up the data?
• Did you make any changes in prior to this issue?
• Do you gat any error code on the screen?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to start Volume Shadow Copy service
and set it to Automatic.

Steps to Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Volume Shadow Copy service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Step 2: I suggest you to perform clean boot to avoid any third party software conflict and check.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

(Applies to Windows 10 as well)

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

.

For reference: Backup and restore your files

Back up your Windows PC - Microsoft Support

Hope the information helps. Please let us now if the issue persist and we will be happy to assist you further.