Windows 10: How can I create a new user and fix my Lenovo laptop sound not working issue?

Hi, I have a lenovo v130-15lkb that doesn’t output any sound. It doesn’t even allow me to create a new account when I do a fresh install. I keep on resetting my CMOS battery so I can try to reset the BIOS maybe but nothing. I even tried OOBE\BYPASSNRO command line during the setup process but nothing gets resolved. The power drain as well doesn’t work. Please help me asap!?

:)

 

Sound driver issue

Hi Matt,

In order to further diagnose the issue, I would suggest you to check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

after creating new user account the app store doesn't work

I have tried this several times with the same result:

create a new user account with local log-in

when returning to my own user account a number of my store apps will not run

none of the suggested fixes help:

• wsreset.exe fails [remote procedure failed]
• entering several command lines at a system prompt fails [the entered location cannot be found]
• deleting the newly created user account

the only way I have found to fix this is to restore the computer to a previous time.

please don't suggest I try a bunch of the usual procedures to fix the store

this is something specifically to do with opening the new user account. is this an known issue?

 

Am unable to create a new user. Accounts -> Add someone else to this PC options is not working to create a new account.

Hi Pawan,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

I suggest you to sign out from the current user account, restart the computer, sign-in and check with the status of this issue. As this might be a temporary issue.

Follow the below steps to create a new user account:

• Press Windows + X keys from the keyboard, click on
  Control Panel.
• Select User Accounts, click on Manage another account.
• Select Add a new user in PC settings, click on
  Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account
in Windows 10

Hope it helps. Reply to the post with an updated status of creating a new user account for further assistance.

Thank you.