Windows 10: How can i delete print jobs that are stuck?

When printing in Excel there is a print job under HP Smart Printing and another under HP64A9D4 HP Office Jet Pro 9010 Copy 1

:)

 

Print jobs stuck in print quese

My wife recently changed from Chrome to Firefox on her laptop. Afterward the system would hang whenever she tried to print something. I looked and it seems that jobs get stuck in the print queue after printing. There was a test page and another job. I was able to cancel the other job but the test page won't cancel. Restarting the print spool service resulted in the test page printing but remaining in the queue in printing status.

What should me next steps be?

 

Job in print queue stuck

I had a job stuck in print queue earlier. Would not delete, received advice to turn off spooler, empty spooler file file, turn spooler back on. Worked for one document. The second document is stuck no matter what I do, repeated the above steps, nothing
in queue, reinstalled printer software, rebooted printer and pc. It keeps printing the same document regardless of what I am printing. It's maddening!

 

Print job stuck in queue

I have a print job in my printer queue that I cannot get out. I tried printing a website from Microsoft Edge and it is stuck there since. I have tried clearing out the printer spooler as instructed here. But there are no files in my win32\spool\printer folder.

Some more information:
I am trying to print from a laptop to a network printer at work. And the current status in the queue is "deleting".

Things I have tried till now:
- stop printer spooler and empty spool folder
- ran printer troubleshooter, but it just said it couldn't delete the print jobs, just like I couldn't do manually- restarted the printer
- restarted the laptop
- deleted the printer, but somehow when I reboot it adds the printer automatically again, including the stuck job