Windows 10: How can I enable my child's account to claim the 15th anniversary Twitch cape?

When trying to redeem a code for the 15th anniversary Twitch cape under my child's Microsoft account, I receive the following: Pick another productYou're not quite old enough for this.PUR-MaturityRatingsDenialUserInFamilyWithout removing my child's account from the family group, how can enable them to receive this free product?I was awarded the code on my own Twitch account. What reason is there for disallowing my child to receive the cape?

:)

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Purple Heart Cape Code Already Redeemed?

I just got the new Minecraft Purple Heart Cape from Twitch but when I went to redeem the code for it, it said that the code had already been redeemed, how can I get my cape?