Windows 10: How can I fix computer freezing and becoming completely unresponsive and shutting down?

The IssueHey I have a very big issue with my computer which started to occur 1 week ago.I am using windows 10 and every time I am playing a game after around 30 minutes or so although it may vary my computer freezes and becomes completely entirely unresponsive and after around 2 minutes it shuts down without any blue screen nor error, nothing.This issue seems to be specifically when playing games cause I've had days where I didn't start up any game and the computer ran fine for the entire day.I've had this computer for 7 years and it has run all the games I play including the games that makes

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Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.

 

My laptop randomly freezes and becomes completely unresponsive

Hi Mia,

The next step is to eliminate the errors on your device that's causing it to freeze or become unresponsive. To do this, we suggest that you run
DISM to restore any corrupted or missing components on your device. For a step-by-step guide, click this

link and refer to the article of ZigZag3143, skip the
SFC scan and proceed to DISM.

Let us know if you encounter any challenges along the process.

 

My laptop randomly freezes and becomes completely unresponsive

Hi Mia,

You laptop freezing and hanging could be caused by different possible scenarios. For us to address your concern, kindly answer the questions below:

• Were there any recent changes made on your computer? Like an update or a new programs was installed.
• Was there a specific activity you were on when the computer freezes.
• What troubleshooting steps have you tried?

We look forward to your response to our queries.