Windows 10: How can I fix my computer from freezing it usually does it when I play videos or music and...

Thanls

:)

 

Computer freezes when I try to play videos on Youtube

Hi

For the first time in ages, this morning my computer is freezing up when I try to play videos with sound from YouTube.

I've looked at previous reports of this problem and how to fix it. In the Device manager, I don't have a "graphics card" heading......

I am a complete novice and would be grateful for simple step advice please.

Many thanks

David

 

Computer freezes when I try to play videos on Youtube

Hi David,

For us to better assist you with your concern, kindly answer the following:

• When did the issue start?
• Were there any changes to your computer before encountering the issue?
• Does your computer freeze only when playing videos on YouTube?
• Does the issue occur when playing videos that are saved on your computer?
• Does the issue also occur when playing online videos from other video streaming websites?
• Which web browser are you using? Does the issue also occur when using other web browsers? (Examples of web browser: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, etc.)

We'll be waiting for your response.

 

Music and Videos stutter when playing back


TheVeterans,







One photo is with Wifi on(Bottom) and the other with Wifi off(Top). I see this gives us some info as to what is causing the latency. There is some terminology in here I am not familiar with. What do you think? What is the next step?